Supervisor

055b491d-4d43-4ef2-81f7-db6793a9e33a•Ormond Beach, FL

About The Position

The Supervisor supports the sales effort by assisting in generating revenue and increasing sales retention while ensuring compliance with Company Policies, Business Rules, government requirements, and standards that promote owner satisfaction. The role oversees department operations, supports staff performance and development, monitors staffing and department metrics, and helps maintain accurate sales, payroll, contract, and inventory records. The Supervisor may also assist with guest check-in, contract processing, premium distribution, audits, and other functions as needed.

Requirements

High school diploma or equivalent.
At least two years of supervisory experience in a fast-paced work environment.
Excellent planning and organizational skills, with the ability to multitask effectively.
Demonstrated interpersonal, communication, and negotiation skills when working with employees and the general public.
Initiative, self-motivation, attention to detail, and the ability to manage multiple projects with competing priorities.
Thorough knowledge of standard administrative processes and working knowledge of Microsoft Office.
Basic math knowledge, including the ability to calculate percentages, discounts, and commissions.
Knowledge of Kronos, DocuSign, Salesforce, and Microsoft Teams.
Ability to work flexible hours and weekends, which may be long during busy season.
Effective coping skills for a dynamic and changing environment.
Ability to walk, talk, sit, and stand for long periods.
Ability to lift approximately 15–20 pounds.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise department operations to ensure tasks are completed accurately and promptly.
Provide technical guidance and training, and potentially lead project teams and supervise assignments.
With guidance from the manager, carry out promotions, advancement, corrective actions, and terminations.
Plan and monitor staffing levels, timekeeping, and overtime.
Provide regular performance evaluations to staff.
Hire, train, and supervise contract staff, ensuring compliance with contract types and standards.
Maintain working knowledge of department applications, including Journey, Oracle, Salepoint, Navigator, and Payment Gateway.
Report team productivity and quality metrics to evaluate department performance.
Enter and validate sales reporting data on a daily, weekly, and monthly basis.
Maintain department inventory.
Ensure compliance with Contract Standards, Business Rules, WVO Standard Operating Procedures, PCI, and PII policies; maintain internal controls to protect associates and company assets.
Partner with sales, marketing, and regional leaders to analyze and develop current and new procedures, and collaborate to ensure processes and regulations are followed.
Assist with touring guest check-in, contract document processing, and premium distribution as needed.
May communicate, review, validate, and approve month-end close processes, including quarterly audits.
Process and timely forward new-hire documents for sales, marketing, and Operations associates to HR; maintain personnel-file copies at the sales office and enforce wage and hour policies.
May review commission payroll for accuracy, report discrepancies to regional or corporate departments, and help sales representatives resolve commission or bonus errors.
Maintain confidentiality of proprietary, guest, and applicant information.
Provide backup support for other functions as required.

Benefits

Weekly pay and direct deposit.
Health insurance, including medical, vision, and dental coverage.
Company-paid life insurance.
Paid time off program.
Paid vacation and holiday pay.
401(k) retirement plan with company match, based on eligibility.
Employee wellness programs.
Fitness center reimbursement.
Ongoing professional development opportunities.
Discounted stays for employees, family, and friends.
Employee discounts at local businesses and national retailers.
Employee recognition and appreciation events, including an annual employee picnic and holiday party.
Company-supplied uniforms and equipment for applicable positions.
Flexible work schedules.