Supervisor

Maximus Global Services•Sterling, VA

12d•$0 - $25•Onsite

About The Position

A Supervisor of Maximus Global Services oversees day-to-day operations and ensures Leads and Coordinators are prepared with the staffing, equipment, and personnel needed for their operations. The position relies on constant communication, proactive planning, and employee management. The Supervisor oversees teams of security agents at checkpoints, ramps, bag rooms, catering, and skycaps and porters. The role operates in a professional airport environment and requires use of a company vehicle, along with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The position is very active and involves standing, walking, sitting, and driving; employees may occasionally lift or move up to 70 pounds. No travel is expected. This is a full-time role with variable typical workdays and hours; shifts may change at any time.

Requirements

High school diploma or GED.
Two to three years of customer service experience at an airport or similar entity.
Pass a background check and drug test.
Computer literacy with MS Office packages such as Word, Excel, and Outlook.
Ability to read, write, and speak English.
Ability to maintain relationships with employees and clients.
Good working knowledge of management practices and principles.
Critical-thinking skills and the ability to quickly assess situations and respond appropriately.
Eligibility for a CBP seal and ability to pass a criminal background check to obtain an airport ID.

Responsibilities

Plan and prepare operations at least one day in advance, including wheelchair counts, flight status, and personnel needs for all services, and make adjustments with sufficient notice.
Deliver plans and assignments to the team before operations begin.
Prepare or ensure completion of the daily operational report by the end of the day.
Ensure employees follow security procedures for each entity, including TSA, CBP, and other airports where Maximus Global Services operates.
Update Leads, Coordinators, and personnel about operational changes or irregularities.
Visit airline management weekly to ensure services meet standards.
Address issues involving personnel, operations, and clients.
Prepare weekly control and inventory reports for equipment, including wheelchairs.
Ensure personnel training is current.
Communicate irregularities and operational requests to management.
Deliver an end-of-shift report to management with a full recap of operations.