Supervisor

Total Wine & More•Monterey, CA

7d•$24 - $29

About The Position

As a Supervisor, you support the management team in growing the company brand. You support store operations and help build a sales and service culture that delivers best-in-class service and brings to life a distinctive world of adult beverages and more for customers. The role serves in a team-member capacity while supporting service, merchandising, and front-end operations. Internally, the role is referred to as Supervisor and reports to the store management team. The Supervisor leads by example to provide outstanding customer service, fosters a welcoming and knowledgeable store atmosphere, resolves customer issues, and supports team-member training and development. The role also helps ensure compliance with alcohol-sale laws and regulations and maintains a safe, clean store environment. The position requires a high school diploma or equivalent preferred, at least one year of supervisory experience in a retail setting, strong interpersonal and teamwork skills, experience resolving customer issues and coaching peers, and familiarity with point-of-sale systems and inventory management software. Candidates must be at least 21 years old and able to meet the stated physical requirements. A flexible schedule, including evenings and weekends, is required as business needs dictate. The listed pay range is $23.85–$28.62 per hour. Total Wine & More notes that compensation may vary based on factors including market location, job-related knowledge, skills, and experience, and that the actual hourly rate will equal or exceed the applicable local minimum wage. The company describes a range of benefits and resources through its Total Rewards program; eligibility for some benefits may apply.

Requirements

High school diploma or equivalent preferred.
1–3 years of experience, including at least 1 year of proven supervisory experience in a retail setting.
Strong interpersonal skills and a team-player mindset.
Experience resolving customer issues and coaching peers.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be at least 21 years of age.
Able to walk, bend down repeatedly, and remain on feet for 8–10 hours a day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.
May be exposed to various outdoor weather conditions throughout the workday.

Responsibilities

Serve as a team member supporting service-team, merchandising, and front-end operations; drive sales and key performance metrics (KPMs).
Deliver outstanding customer service, lead by example, foster a welcoming and knowledgeable store atmosphere, and resolve customer issues.
Supervise team members and support their training and ongoing development to enhance product knowledge and sales skills.
Ensure adherence to applicable laws and regulations related to alcohol sales and maintain a safe, compliant store environment.
Maintain store safety and cleanliness standards throughout the store.
Perform other duties as assigned.