K9 Resorts Supervisor
About The Position
K9 Resorts is seeking a Supervisor to help lead resort operations and the team while delivering a luxury experience for dogs and their owners. The Supervisor supports daily operations, develops team members, and helps ensure a seamless, five-star experience for every guest. The position combines leadership and operational oversight with customer service and sales. The Supervisor serves as a key holder and Manager on Duty when needed, leads front- and back-of-house teams, supports scheduling and staffing, and maintains a clean, safe, organized facility. The role also promotes and sells services, represents the brand at community and marketing events, and oversees pet care operations including feeding, medication, and daycare.
Requirements
- Prior supervisory or management experience.
- Strong leadership, coaching, and communication skills.
- A sales-oriented mindset and proactive, lead-from-the-front approach.
- Ability to multitask and thrive in a fast-paced environment.
- High emotional intelligence and professionalism.
- Valid driver’s license.
- Weekend, holiday, and flexible availability.
Nice To Haves
- Background in pet care, daycare, boarding, or a similar environment.
Responsibilities
- Serve as a key holder and Manager on Duty when needed.
- Lead, coach, and support front-of-house and back-of-house teams.
- Ensure team accountability, performance, and adherence to company standards.
- Assist with scheduling, staffing, and daily operational execution.
- Maintain a clean, safe, and organized facility aligned with brand standards.
- Deliver and model five-star customer service.
- Convert inquiries, tours, and walk-ins into enrollments.
- Promote services and packages tailored to pet parents’ needs.
- Lead by example in communication, hospitality, and professionalism.
- Represent the brand at community and marketing events.
- Oversee feeding, medication, and daycare operations.
- Monitor pet health, safety, and behavior, escalating concerns as needed.
- Support team members in all areas of the resort as needed.
- Ensure proper execution of daily checklists and operational procedures.
Benefits
- 401(k)
- Health benefits
- Dental benefits
- Vision benefits
- Flexible scheduling
- Training and leadership development programs
- Employee discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
