Customer Service Representative (K9 Resorts) - Part-time

K9 Resorts Chandler•Chandler, AZ

5d•Onsite

About The Position

The Customer Service Representative (CSR) provides each client with a “wow experience” and serves as the face of K9 Resorts. The role helps people and dogs feel comfortable, confident, and valued while protecting and upholding the company’s mission and values. The CSR handles customer-facing and office tasks, reservations and payments, and care-related duties for boarding and daycare dogs as needed. The job also includes opportunities to support animal care, sanitation, and facility operations.

Requirements

Complete the K9 Resorts Certification Program for a Customer Service Representative.
Be customer-service oriented and knowledgeable about computers and point-of-sale systems.
Be fluent in Microsoft Office and able to use Microsoft Windows.
Be willing and able to learn new computer programs and point-of-sale applications.
Have proficient written and spoken communication skills.
Be able to communicate with different types of people, remain calm, mediate, and solve problems.
Demonstrate moral and ethical character, emotional intelligence, salesmanship, multitasking ability, adaptability, and an outgoing, positive, enthusiastic personality.
Have a well-organized, efficient, can-do attitude and demonstrate a love for dogs.
Have availability for PM, weekends, and holidays; some weekend and holiday hours are required.
High school diploma or equivalent.

Nice To Haves

Previous experience is preferred but not required.

Responsibilities

Greet all customers entering the building.
Perform check-in, check-out, and reservation procedures using the point-of-sale system.
Accept customer payments.
Take custody of pets and ensure they are properly placed in the building.
Answer telephone inquiries.
Work with management and coworkers on office tasks.
Provide facility tours to potential customers when necessary.
Perform body checks on boarding dogs to identify pre-existing conditions or injuries.
As requested, feed and medicate dogs, provide personal playtimes, and take dogs outside for elimination breaks.
As requested, sanitize boarding and daycare accommodations, monitor daycare, and bathe dogs.
Use downtime effectively and support company directives.