K9 Resorts Part-Time Customer Service Representative

Luxury Pet Hotel Investments, LLC•Sterling, VA

3d•$17 - $19

About The Position

K9 Resorts is seeking a high-energy, sales-driven Customer Service Representative to serve as the face of its luxury pet-care brand and create positive experiences for clients and their pets. The role combines customer service and sales with front-desk, pet-care, and resort operations responsibilities. The representative helps convert inquiries into reservations and tours into enrollments, recommends services and upgrades, and supports pets’ care during their stay.

Requirements

Passion for dogs and an understanding of pet-parent expectations.
Strong sales mindset and confidence closing and upselling services.
Excellent communication and multitasking skills.
Ability to thrive in a fast-paced, team-driven environment.
Comfort using technology, including POS systems, scheduling tools, and Microsoft Office.
Weekend and holiday availability.

Responsibilities

Deliver five-star service by phone, in person, and through email.
Convert inquiries into reservations and tours into enrollments.
Recommend services, packages, and upgrades tailored to each pet.
Lead tours of the facility and explain its standards.
Represent the brand at local events and through community outreach.
Check pets in and out, ensuring accommodations and care instructions are accurate.
Document feeding, medications, and special instructions accurately.
Assist with daycare, play sessions, and basic pet-care tasks.
Monitor pets’ health and behavior and promptly escalate concerns.
Maintain cleanliness and sanitation standards throughout the resort.