K9 Resorts Supervisor

Luxury Pet Hotel Investments, LLC • Deerfield, IL

6d • $18 - $21

About The Position

K9 Resorts is seeking a Supervisor to help lead resort operations and provide a luxury experience for dogs and peace of mind for their owners. The Supervisor supports daily operations, develops team members, and helps ensure a seamless, five-star experience for every guest. This is a leadership opportunity in a growing, high-energy environment focused on people, pets, and performance.

Requirements

• Prior supervisory or management experience is required.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset and a proactive, lead-from-the-front approach.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Weekend, holiday, and flexible availability required.

Nice To Haves

• Background in pet care, daycare, boarding, or a similar environment.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to company standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model five-star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Benefits

• 401(k)
• Health benefits
• Dental benefits
• Vision benefits
• Flexible scheduling
• Training and leadership development programs
• Employee discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed