Supervisor Security K9

McLaren Health Care•Port Huron, MI

About The Position

Under general supervision, the Supervisor Security K9 serves as a first responder to emergencies at an assigned medical facility. The role secures facility areas through scheduled tours, provides customer service, responds to sudden behavioral incidents, deters crime, checks for irregularities, and inspects protection devices and fire-control equipment. The position helps enforce security and safety regulations and protects patients, visitors, staff, and property from hazardous conditions and criminal activity, including potential workplace violence. The handler uses a canine to deter aggressive behavior and provide a non-lethal response to assault-related acts against staff, patients, and visitors. The canine handler is solely responsible for the canine’s care and shelter, and the canine resides at the handler’s home. The medical center reimburses the handler for the cost of food. The canine remains the medical center’s property, and the medical center assumes custody if the handler’s employment ends for any reason.

Requirements

High school diploma or equivalent.
Successful completion of the Canine Handling Training Course.
Valid state driver’s license.
No criminal records or violations.
Driving record must meet the approved insurance company’s regulations.
Ability to demonstrate excellent oral and written communication skills, including personal-computer use and report writing.
Ability to endure physical elements associated with outside work assignments.
Ability to deal with the public courteously and firmly when necessary.
Ability to perform under stressful situations, achieve work objectives, and maintain the hospital’s community-relations philosophy.
Knowledge of organizational and departmental policies, procedures, and guidelines.
Ability to maintain confidentiality in patient and personnel communications.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Training beyond high school in related programs.
Previous experience in the health care industry.
Associate degree in criminal justice, security administration, or a related field.
Six months of prior work experience.

Responsibilities

Make scheduled or assigned rounds inside and outside assigned areas; investigate and document unusual or suspicious incidents and initiate corrective action as appropriate.
Assist other security personnel and hospital employees, and escort visitors to locations as needed.
Use the canine as a last resort to suppress violence.
Observe and document noncompliance with policies and procedures, including identification badge, fire, disaster, electrical, safety, and infection-control requirements.
Complete required paperwork accurately and promptly.
Use discretion with confidential information and maintain confidentiality of employee, patient, visitor, physician, hospital, and security-related information.
Respond promptly to calls from nursing and other hospital departments to help manage disorderly patients or visitors and emergency codes.
Perform duties according to established standards, including using pre-established scripts when answering calls and interacting with customers entering or leaving the facility.
Provide care and shelter for the canine at the handler’s home; the medical center reimburses the cost of food.
Participate in emergency preparedness drills, education, and planning as described in system, operations, and departmental policies.
Perform other related duties as required and directed.
Support McLaren Port Huron’s mission and vision through behaviors reflecting its values, as evidenced by observation and peer and customer feedback.