Supervisor - Bikesource - Highlands Ranch, CO
About The Position
The Supervisor balances a passion for people and excellence in retail while encouraging and supporting the team on the floor. As a front-line point person for the store, the Supervisor works directly with riders in person and remotely as a host, mentor, brand advocate, and customer-service representative. The role helps riders identify and locate the goods, services, and experiences they need, delivering solutions quickly and smoothly so they can ride longer and better. The Supervisor/Key Holder provides locally authentic, inclusive, transformative, and ride-focused interactions. The role delivers exceptional rider service, enhances rider satisfaction, helps meet sales and profitability goals, and supports the team's efforts. When the manager is absent, the Supervisor conducts store opening and closing responsibilities.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication and ability to interact effectively with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience preferred.
- Current or former retail employee with at least one year of experience preferred.
Responsibilities
- Deliver world-class rider service to support ongoing sales and high rider satisfaction.
- Connect with riders, ask questions, listen to their needs, and offer options and advice.
- Encourage purchases, celebrate each purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
- Create transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, following the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain general cleanliness: establish standards at opening, maintain them throughout the day, and reset the store at closing, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
- Conduct opening and closing responsibilities when the store manager is absent.
Benefits
- Competitive health care (Medical PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits if applicable in state
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
