Supervisor - Bikesource - Highlands Ranch, CO
About The Position
The Supervisor balances a passion for people and excellence in retail while encouraging and supporting the team on the floor. As a front-line point person for the store, the Supervisor works directly with riders in person and remotely as a host, mentor, brand advocate, and customer service representative. The role helps riders identify and locate the goods, services, and experiences they need, delivering locally authentic, inclusive, and ride-focused interactions. The Supervisor provides exceptional rider service, enhances rider satisfaction, aids in meeting sales and profitability goals, and supports the team’s efforts.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to work as business needs dictate, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience preferred.
- Current or former retail employee with at least one year of experience preferred.
Responsibilities
- Deliver world-class rider service that supports ongoing sales and high rider satisfaction.
- Connect with riders, ask questions, listen to their needs, and offer options and advice to meet those needs.
- Inspire riders to purchase, celebrate their purchases, and create a lasting positive impression of the employee, Specialized, and the purchase process.
- Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, following the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain store cleanliness: set standards at opening, maintain them during the day, and reset the store at close, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
- Perform opening and closing responsibilities when the store manager is absent.
Benefits
- Competitive health care (Medical PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all products
- Deep partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits if applicable in state
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
