Store Manager - Bikesource - Highlands Ranch, CO
About The Position
The Store Manager is a critical member of Specialized’s retail network, balancing excellent retail operations with a passion for the brand. This person maintains the store’s culture and sets its tone while driving successful, profitable retail and outstanding brand experiences. The role works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service leader. It also works cross-functionally with the Specialized team to facilitate store events focused on education, product launches, advocacy, and brand innovation. The Store Manager is responsible for the store’s overall profitability, team performance and development, customer relationships, staff education and scheduling, and the condition and operation of the showroom. The role follows Specialized Retail LLC rules and aligns store practices with Specialized Bicycle Components.
Requirements
- Experience and passion for cycling and the Specialized brand.
- Excellent communication skills and ability to interact effectively with riders and team members.
- Ability to work as business dictates, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds using proper lifting skills.
Nice To Haves
- At least one year of current or former retail experience is preferred.
- Bike shop experience is a plus.
Responsibilities
- Manage the store’s overall profitability, covering and exceeding its run costs and maximizing its contribution to company revenue.
- Model outstanding retail methods for staff and local operators.
- Create inclusive, rider-focused, locally authentic, and collaborative experiences for staff and riders in line with the Specialized Retail Way.
- Host tours for retailers and explain store processes and retail methods.
- Manage employee performance and talent, recruit to support a welcoming and diverse workforce, and set development and business goals with team members.
- Schedule staff and showroom shift coverage.
- Educate staff through in-house training and SBCU and SBCU.com facilitation.
- Build and sustain relationships with riders and retailers based on their preferences, behaviors, and purchases.
- Maintain cleanliness and organization of the sales floor and office space.
- Manage the progress and timely delivery of special orders and home deliveries.
- Provide direction to staff when the manager is absent so employees continue working toward store goals.
- Evaluate employee performance and serve as the first point of contact for in-store issues involving riders, staff, or the service and sales interface.
- Operate within Specialized Retail LLC rules and ensure store practices align with Specialized Bicycle Components.
- Collaborate with Specialized team members to facilitate store events focused on education, product launches, advocacy, and brand innovation.
Benefits
- Competitive health care, including Medical PPO or HDHP options
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all products
- Deep partner retail discounts
- Fitness and events reimbursement
- Employee Assistance Program
- Commuter benefits where applicable by state
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
