Store Manager - Bikesource - Highlands Ranch, CO

Specialized • Highlands Ranch, CO

2d

About The Position

The Store Manager is a key member of Specialized’s retail network, balancing excellent retail operations with a passion for the brand. The manager maintains the store’s culture and sets its tone, driving successful and profitable retail and outstanding brand experiences. Working with staff, retail partners, and local riders, the Store Manager acts as a host, mentor, brand advocate, and customer service leader. The role also collaborates across Specialized to support store-based events focused on education, product launches, advocacy, and brand innovation.

Requirements

• Passion for cycling and the Specialized brand.
• Excellent communication skills and the ability to interact effectively with riders and team members.
• Able to work as business needs dictate, including weekends.
• Able to stand for extended periods and occasionally walk, kneel, or reach.
• Able to lift at least 50 pounds and use proper lifting skills.

Nice To Haves

• One or more years of experience as a current or former retail employee.
• Bike shop experience.

Responsibilities

• Manage overall store profitability, covering and exceeding operating costs and contributing to company revenue.
• Model and promote excellent practices for staff and local operators.
• Create inclusive, rider-focused, locally authentic, and collaborative experiences for staff and riders in accordance with the Specialized Retail Way.
• Host tours of the store for retailers and explain its operating practices.
• Manage employee performance and talent, including recruitment and development.
• Schedule staff and ensure showroom shift coverage.
• Educate staff through in-house training and SBCU and SBCU.com resources.
• Build and maintain long-term relationships with riders and retailers using information about their preferences, behaviors, and purchases.
• Maintain cleanliness and organization in the sales floor and office.
• Oversee the progress and timely delivery of special orders and home deliveries.
• Ensure staff have clear direction and remain informed when the manager is absent.
• Evaluate employee performance and serve as the first point of contact for issues involving riders, staff, and the service/sales interface.
• Set development goals with each team member, along with store-wide and company-initiative goals.
• Operate within Specialized Retail LLC. rules and ensure store practices align with Specialized Bicycle Components.

Benefits

• Competitive medical coverage, with PPO or HDHP options.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Short- and long-term disability coverage.
• Company-sponsored life insurance.
• Optional term life insurance.
• Optional critical illness insurance.
• Optional critical accident insurance.
• Competitive vacation package.
• 401(k) with company match.
• Eight weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on products.
• Partner retail discounts.
• Fitness and events reimbursement.
• Employee Assistance Program.
• Commuter benefits where applicable by state.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed