Supervisor - Airport Lounge

Hyde Park Hospitality, LLC•Buffalo, NY

1h•$0 - $20•Onsite

About The Position

Hyde Park Hospitality, LLC is hiring a Supervisor for The Club at Buffalo Niagara International Airport. The Supervisor oversees 6–10 employees per shift and coordinates administrative and operational activities in line with company policies and procedures, applicable laws, customer-service expectations, and quality and safety standards. The role includes proficient knowledge of operational policies and the general management of all positions, as well as performing bartender, concierge, and customer-service duties in support of lounge operations. The Supervisor interacts with airline and airport passengers in a clubroom and bar environment, coordinates with the Lounge Manager on inventory and guest service issues, and monitors beverage service. The role also includes inventory, restocking, cleaning, paperwork, timesheet coordination, and other administrative tasks. The position requires flexible availability, including opening shifts during the week and weekends, rotating shifts, holidays, and days off.

Requirements

High school diploma or GED.
Proficient PC skills, including Microsoft Office Suite, email, and Excel.
At least 18 or 21 years of age, as applicable under state law.
Ability to handle multiple tasks and communicate effectively with customers and passengers in a friendly, professional manner.
Knowledge of and experience in general office and document administration.
Ability to work rotating shifts, including weekends, holidays, and days off.
Ability to read, write, speak fluently, and understand English.
Ability to cooperate with peers, customers, and managers with differing perspectives.
Ability to read, analyze, and complete compliance documents and interpret company policies, procedures, safety rules, and regulatory materials.
Ability to pass and maintain required licenses and certifications, including applicable state liquor seller-server and state or local food-handler certifications.
Ability to stand for the entire scheduled shift and handle a fast-paced shift of up to 10 hours.
Ability to speak effectively one-on-one and in small groups.
Basic arithmetic skills, including calculating discounts and percentages.
Ability to solve practical problems and address passenger and customer issues, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to bend, climb, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
Ability to lift 40 pounds to a height of 40 inches without assistance.
Ability to push or pull 120 pounds with the assistance of a wheeled cart.
Ability to work safely and prevent injury or damage to people, the environment, facilities, and equipment.
Ability to pass and obtain security background check and clearance to work in an airport environment.
Ability to report to work regularly and punctually.

Nice To Haves

Two years of previous customer service or hospitality experience and/or training, or an equivalent combination of education and experience.
Basic working knowledge of alcoholic beverages.
Working knowledge of a standard declining budget.
Understanding of basic bookkeeping and accounting skills.
Current state-approved Responsible Alcohol Management certification and/or Food Handlers or Managers Permit, if applicable.

Responsibilities

Oversee and coordinate assigned team members in accordance with company policies and applicable laws.
Provide customer service to airline and airport passengers in the lounge and bar environment; communicate courteously and address guest needs and issues.
Coordinate with the Lounge Manager to reorder liquor and food inventory and resolve guest service issues.
Monitor the number of alcoholic beverages served and alert management to potential problems.
Verify or perform daily inventory counts and complete paperwork for daily liquor usage, inventory, and orders.
Maintain knowledge of regulatory requirements and required certifications or permits.
Keep the work environment, kitchen, and passenger seating areas neat, including washing dishes and disposing of trash.
Restock snacks, coffee, cups, glasses, ice, and other items in service areas.
Complete new-hire paperwork and coordinate timesheets with the manager and payroll department.
Perform administrative tasks as required.
Motivate team members and help them achieve desired results.
Follow safety, health, liquor, and company rules and procedures.