Supervisor - Big Buns

Thompson Hospitality Corporation•Herndon, VA

About The Position

Big Buns is seeking a passionate and motivated Supervisor to help lead a team in delivering exceptional guest experiences in a fun, fast-paced environment. The Supervisor guides daily operations, supports and develops team members, and helps ensure guests feel welcomed and cared for. The role promotes a positive work culture rooted in teamwork, quality, and outstanding service. The position requires 50–55 hours per week, including evenings and weekends as business needs dictate. The work involves standing and walking for extended periods, lifting and carrying items up to 20 pounds, occasional reaching, bending, and stooping, and using hands and arms to operate reservation systems and phones. Big Buns emphasizes quality ingredients and attention to detail, and aims to create a fun dining experience with delicious food, drinks, and good company. The employer is Thompson Hospitality, which describes its values as doing the right thing, doing the best you can, and treating others as you want to be treated. Competitive benefits are mentioned, with details available on the company website. The company is an equal opportunity employer.

Requirements

Experience in food and beverage.
Experience as a supervisor.
An amazing work ethic.
Ability to stand and walk for extended periods, up to 6–8 hours.
Ability to lift and carry up to 20 pounds, such as menus, high chairs, and booster seats.
Ability to reach, bend, and stoop occasionally.
Ability to use hands and arms to operate reservation systems and phones.
Clear verbal communication skills and ability to interact with guests in a busy environment.
Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

Lead and inspire team members to deliver outstanding customer service.
Oversee daily operations to ensure a smooth and efficient workflow.
Train new team members and provide continuous coaching and feedback.
Foster a welcoming and inclusive atmosphere for guests and staff.
Maintain high-quality standards so products are prepared to perfection.
Monitor inventory levels and place orders as needed to meet demand.
Collaborate with management to implement new initiatives and improvements.
Address guest feedback and concerns promptly to support a positive experience.
Uphold health and safety guidelines to maintain a clean and safe environment.
Cultivate a positive and respectful work culture that promotes teamwork and excellence.