Supervisor (part-time) - Original Penguin

Perry Ellis International - Retail•San Marcos, TX

About The Position

The Supervisor Key Holder supports the Store Manager in running retail store operations efficiently and in managing sales. The role helps ensure the sales team meets efficiency and customer-satisfaction goals, supports store replenishment and execution of marketing and promotional changes, and helps train sales associates. The Supervisor also contributes to customer experience, store operations, visual and product management, and team development.

Requirements

Energetic and positive attitude.
1–2 years of retail experience.
Flexible availability and reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, personable, and positive.
Ability to move and/or lift up to 25 pounds.
High school degree.

Responsibilities

Serve as a role model by keeping customers the top priority and responding to their needs.
Achieve excellent secret shopper report scores.
Help maintain a visually distinctive store with an impeccable appearance.
Stay aware of store sales plans and results, and understand individual contributions to business results.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy in alignment with corporate and district initiatives.
Understand reports, business-trend analyses, and inventory opportunities.
Prioritize workflow through planning and time management.
Support staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operations.
Support the Store Manager in meeting store maintenance, appearance, and cleanliness expectations.
Communicate effectively in writing and verbally.
Communicate loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support the supervision and motivation of staff members.
Participate in and support the execution of pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support merchandise replenishment on the selling floor as needed.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict.
Empower and involve the team in decision-making while guiding the process.
Be receptive to feedback and encourage dialogue around solutions.
Maintain confidentiality and meet personal commitments.