Supervisor (part-time) - Original Penguin

Perry Ellis International - Retail•Estero, FL

About The Position

The Supervisor Key Holder is a part-time support role responsible for helping run Original Penguin retail stores efficiently. The role supports the Store Manager with store operations and sales management, helps the sales team meet efficiency and customer-satisfaction goals, and supports store replenishment, execution of marketing and promotional changes, and sales-associate training. The Supervisor Key Holder helps deliver a strong customer experience, maintain the store’s visual presentation and cleanliness, support sales and inventory goals, and guide and motivate team members. The role also supports staffing, pricing and merchandising execution, loss-prevention communication, and adherence to company policies and procedures.

Requirements

1–2 years of retail experience.
High school degree.
Energetic and positive attitude.
Flexible availability and reliable transportation.
Strong verbal and written communication skills.
Strong interpersonal communication and customer service skills.
Customer-service-oriented, outgoing, friendly, and personable demeanor with a positive attitude.
Ability to move and/or lift up to 25 pounds.

Responsibilities

Model customer-first service and respond to customer needs.
Achieve excellent secret shopper report scores.
Maintain a visually distinctive and impeccably presented store.
Stay aware of store sales plans and results, individual contributions to business results, business trends, and inventory opportunities.
Promote merchandise, demonstrate product knowledge, and assist customers with requests.
Share the store vision and execute store strategy in alignment with corporate and district initiatives.
Plan and prioritize workflow using effective time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with company policies, procedures, and operating practices.
Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
Communicate effectively in writing and verbally.
Communicate loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
Support supervision and motivate staff members.
Participate in and support execution of pricing strategies to achieve gross margin.
Support merchandise setup according to visual guidelines and replenish merchandise on the sales floor as needed.
Communicate store inventory opportunities to the Store Manager.
Follow Human Resources standards and general practices.
Hold teams accountable for results and communicate opportunities to Store Managers.
Manage conflict, involve and empower the team in decision-making, and guide the decision-making process.
Be receptive to feedback, foster dialogue around solutions, maintain confidentiality, and meet personal commitments.