Supervisor (part-time) - Original Penguin (Puerto Rico)
About The Position
The Supervisor Key Holder supports the Store Manager in operating the retail store efficiently and managing sales. The role helps ensure the sales team meets efficiency and customer-satisfaction goals, the store is replenished, marketing and promotional changes follow company directives, and sales associates receive training. The Supervisor helps deliver a strong customer experience, maintain store presentation, support sales and inventory performance, execute visual and pricing direction, and supervise and motivate team members. The role also supports operational planning, staffing, policy compliance, loss-prevention communication, and people-management practices.
Requirements
- 1–2 years of retail experience.
- High school degree.
- Energetic and positive attitude.
- Flexible availability and reliable transportation.
- Strong verbal and written communication skills.
- Strong interpersonal communication and customer service skills.
- Outgoing, friendly, personable, customer-service-oriented demeanor with a positive attitude.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Act as a role model and prioritize customer needs; respond to customer requests and promote merchandise using product knowledge.
- Achieve excellent secret shopper scores and maintain the store’s distinctive, well-kept appearance.
- Understand store sales plans, results, individual contributions to business results, business trends, and inventory opportunities.
- Share and execute store strategy in alignment with corporate and district initiatives.
- Plan and prioritize workflow using effective time management.
- Support appropriate staffing levels based on business trends and payroll guidelines.
- Understand and comply with company policies, procedures, and operating practices.
- Support the Store Manager in maintaining the store’s physical appearance and cleanliness.
- Communicate effectively in writing and verbally.
- Report loss-prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
- Support supervision of staff and motivate team members.
- Participate in and support pricing strategies intended to achieve gross margin.
- Support merchandise setup according to visual guidelines and replenish merchandise on the selling floor as needed.
- Communicate store inventory opportunities to the Store Manager.
- Follow Human Resources standards and general practices.
- Hold teams accountable for results and communicate opportunities to Store Managers.
- Manage conflict and involve and empower the team in decision-making while guiding the process.
- Be receptive to feedback, encourage dialogue around solutions, maintain confidentiality, and meet commitments.
Benefits
- Associate discount
- Accumulated personal/sick time off
- Monthly sales incentives
- Clothing allowance
- Holiday pay
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
