Supervisor, Warehouse Operations

Estes Forwarding Worldwide•Savannah, GA

19d

About The Position

The Supervisor, Warehouse Operations oversees day-to-day operations within an assigned team at Estes Forwarding Worldwide (EFW), leading and managing site operations to maintain service quality, customer satisfaction, and profitability. The position is accountable for cost-efficient operations and compliance with company policies and regulatory guidelines. It works directly with customers, carriers, warehouse employees, and site managers to coordinate shipments, support accurate order processing, resolve issues, and improve operational processes. The role processes receipts, shipments, and inventory transfers in a warehouse management system; conducts cycle counts and investigates inventory discrepancies; facilitates team meetings; establishes and maintains KPIs; and supports onboarding procedures for new customer accounts. The supervisor directly oversees 2–20 employees and performs supervisory duties such as interviewing, hiring, training, assigning and directing work, evaluating performance, and resolving complaints and problems. The position requires forklift and pallet-jack operation and compliance with C-TPAT and TSA security procedures. The role is based in a normal office environment and also regularly involves working in a warehouse. It requires intermittent sitting, standing, walking, and stooping. Warehouse conditions include moving mechanical parts, wet or humid conditions, extreme cold or heat, and usually loud noise, with occasional exposure to other listed workplace hazards. A bachelor's degree or equivalent and 2–5 years of transportation or warehousing experience are required; supervisory or managerial experience is also specified, with a combination of education and experience considered.

Requirements

Bachelor's degree or equivalent; a combination of education and experience may be considered.
2–5 years of experience in the transportation or warehousing industry.
1–3 years of supervisory or managerial experience is stated; 2–5 years of experience is also listed as preferred.
Intermediate proficiency with Microsoft Office, internet, web-based, and job-specific software applications.
Ability to read, write, and speak English fluently.
Ability to manage departmental financial matters, including purchasing, budget review, financial reporting, and expense monitoring.
Ability to plan, organize, prioritize, and manage multiple projects; basic understanding and experience with project management methodologies.
Ability to motivate teams, delegate decision-making authority or tasks, and help teams meet goals and deadlines.
Ability to build effective working relationships and collaborative relationships with employees, other agencies, the public, and customers.
Ability to prioritize customer needs and develop and sustain productive customer relationships.
Ability to maintain stable performance under pressure and handle stress appropriately.
Ability to identify customer-service issues, requirements, and opportunities.
Ability to read and interpret complex business or technical documents and write comprehensive reports and detailed business correspondence.
Ability to communicate ambiguous concepts with managers or directors and present to groups across the organization.
Ability to solve moderately complex problems using analysis, inferences, and prescribed procedures, including situations requiring some ingenuity.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
Must be eligible to work in the United States; EFW will not sponsor a new applicant for employment authorization for this position.
Must meet the physical demands of the role, with reasonable accommodations available as described.

Responsibilities

Lead, direct, and manage site operations to ensure profitability, customer service, quality, and efficient use of resources.
Maintain cost-efficient operations and comply with company policies, procedures, and regulatory guidelines.
Operate forklifts and pallet jacks.
Communicate with customers and carriers to coordinate incoming deliveries and outgoing shipments.
Coordinate with warehouse staff to ensure accurate and timely processing of orders and receipts.
Process receipts, shipments, and inventory transfers in the warehouse management system.
Perform warehouse cycle counts and investigate inventory discrepancies.
Follow warehousing best practices and standard operating procedures.
Drive continuous improvement in collaboration with site managers.
Facilitate team meetings and update priorities.
Direct warehouse traffic and make adjustments to orders.
Establish and maintain positive customer relationships and resolve daily issues.
Establish and improve processes to support excellent customer relations.
Ensure compliance with internal quality policies, procedures, and guidelines.
Assist with developing and implementing onboarding procedures for new customer accounts.
Create and maintain KPIs.
Facilitate effective communication among EFW internal groups.
Comply with company C-TPAT and TSA security procedures.
Directly supervise 2–20 employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.