Supervisor Warehouse Operations

EVERSANA • Memphis, TN

5d

About The Position

The Supervisor Warehouse Operations leads and develops warehouse staff while ensuring safety, SOP compliance, and adherence to current Good Distribution and Manufacturing Practices (cGDP and cGMP). The role coordinates workload based on client needs, monitors productivity and quality, responds to client requests, handles incident reporting, and works with Operations Managers to evaluate and implement approved process improvements. The supervisor also trains and develops employees, manages changing workloads, and helps maintain a safe, compliant operating environment.

This people-leader role requires directing employees through variable tasks driven by client business needs, investigating and resolving problems, and tracking and disciplining staff as appropriate. The position requires wearing khaki-colored pants, close-toed shoes that provide full coverage, and a blue shirt. After the 60-day probationary period, employees receive an allotment for customized EVERSANA uniforms.

Requirements

• A college degree or equivalent experience.
• Strong communication skills across multiple departments.
• Effective reasoning and problem-solving skills.
• 1–5 years of leadership experience in a 3PL or warehouse environment.
• Ability to set the pace in a team environment.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to efficiently use IT hardware, software, and peripherals for daily tasks.
• Ability to listen and respond with empathy and tact.
• Ability to safely and efficiently operate power equipment in a confined environment.
• Ability to comply with the mandated uniform requirements: khaki-colored pants, close-toed shoes providing full coverage, and a blue shirt; leggings, yoga pants, and other form-fitting stretch pants are not permitted.

Nice To Haves

• Bachelor’s degree.
• Bilingual communication skills in English and Spanish.
• Experience or training in inventory control, cost savings initiatives, production scheduling, Lean Manufacturing, 5S, or product implementation and launch.
• Experience with WMS systems such as AS 400, MARC, Manhattan, SAP, or Red Prairie, and with Microsoft Windows applications including Excel and Outlook.
• 2–3 years of warehouse experience, preferably in the receiving department.

Responsibilities

• Facilitate a safe operational environment by complying with and enforcing company safety requirements.
• Assist in directing workflow while sharing work with co-workers.
• Communicate work requirements and information accurately and in a timely manner with co-workers and supervisors.
• Serve as a conduit between supervisors and co-workers.
• Complete daily tasks with minimal supervision and meet minimum productivity and zero-defect performance standards.
• Plan, organize, and coordinate projects, programs, and services.
• Ensure operations associates perform their duties in accordance with applicable SOPs and comply with cGDP and cGMP.
• Respond promptly to EVERSANA client requests.
• Develop staff members assigned to the area.
• Complete special projects assigned by the Operations Manager or a designated representative.
• Demonstrate commitment to diversity, equity, and inclusion through ongoing development, inclusive behavior, and proactive management of bias.
• Train, demonstrate, instruct, and counsel employees to support SOP compliance and productivity targets.
• Supervise and lead employees through variable workloads based on client business needs.
• Work with Operations Managers to evaluate and implement approved process changes to improve productivity.
• Generate and submit safety incident reports, and ensure employees involved in incidents are sent for urinalysis immediately afterward.
• Investigate and resolve problems effectively.
• Monitor, track, and discipline staff employees as necessary.
• Perform other duties as assigned.

Benefits

• Competitive salaries and benefits; specific benefits are not listed.
• After the 60-day probationary period, employees receive an allotment for customized EVERSANA uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree