Supervisor, Warehouse Operations

Cardinal Health•Boylston, MA

3d•$76,700 - $109,400

About The Position

The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures pick, pack, and ship operations are safe, efficient, and high quality. The role is responsible for a day or night shift, monitors efficiency and quality metrics, assigns work, coaches staff, and addresses operational issues. The Supervisor contributes to customer service by ensuring shipments are on time and high quality, developing the Warehouse Operations talent pool, and enhancing operational excellence. Warehouse Operations handles the manual or automated activities involved in receiving, storing, and shipping products, including receiving, picking, packing, shipping, staging, transporting, storage, and delivery. The function supports efficient product flow from vendor receipt through shipment to internal and external customers. The work schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m. Overtime may be required based on business needs. The anticipated salary range is $76,700 to $109,400. The position is not bonus eligible. Salary is an estimate and may depend on factors including location, education, experience, skills, and internal pay equity.

Requirements

High school diploma, GED, or equivalent work experience (listed as preferred).
At least 4 years of related experience (listed as preferred).
Strong written and verbal communication skills.
Previous experience leading a team.
Strong knowledge of Microsoft Office Excel, including Pivot Tables and spreadsheets.

Nice To Haves

Leadership experience.
Prior experience with continuous improvement projects and initiatives.
Experience working with ERP systems such as SAP or Manhattan.

Responsibilities

Direct and manage warehouse associates to achieve timely product distribution and receipt, motivating employees to meet productivity and quality standards such as cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans.
Monitor site productivity standards and hold associates accountable to daily, weekly, and monthly metrics; provide timely feedback and initiate corrective action when needed.
Adhere to budgetary guidelines and work toward distribution center objectives and operational goals while maintaining quality and inventory standards.
Lead continuous improvement projects and initiatives, such as Gemba walks, Kaizen workshops, and takt boards.
Schedule the workforce daily to ensure appropriate staffing for selecting, replenishing, restocking, locating, and shipping merchandise productively and cost-efficiently.
Coordinate equipment maintenance, including preventive maintenance and necessary repairs.
Support employee development through training, coaching, counseling, and performance appraisals.
Balance administrative duties with spending the majority of the workday on the floor.
Collaborate with cross-functional teams at all organizational levels, particularly HR groups on a daily basis.
Interview candidates and make hiring decisions for lead- and associate-level roles.
Manage disciplinary processes, including counseling and oral and written warnings, and maintain a productive work climate.
Prepare ad hoc reports using Excel or other necessary programs.
Maintain accurate timekeeping and attendance/PTO records and ensure scheduling is maintained.
Hold staff accountable for safe work practices and enforce Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, and state and local authorities.
Assist with EHS audits, conduct Job Safety Observations, record and manage safety incidents, monitor employee safety practices, and provide feedback.
Assist with QRA audits and non-conformance issues, conduct housekeeping observations, and ensure employees complete required QRA training and documentation.