Supervisor, Vehicle Operations Support

Cox Enterprises•Maple Grove, MN

23h•$50,400 - $75,600•Onsite

About The Position

The Supervisor, Vehicle Operations Support leads people, performance, training, and operational support activities that enable effective auction operations and a high-quality client experience. The role directly supervises team members, oversees onboarding and training, manages scheduling and staffing for virtual block support, and partners with auction leadership and cross-functional teams. It is an in-office position, and candidates must live near Grove City, Ohio; Matteson, Illinois; Maple Grove, Minnesota; or Caledonia, Wisconsin. The work environment is described as a typical office or operational environment with regular collaboration with auction locations and cross-functional teams. The role is on the day shift and does not require travel. The Supervisor manages employee performance and development, oversees new-hire onboarding, coordinates regional scheduling and staffing for Virtual Block Specialists, and works to improve operational accuracy, consistency, quality, efficiency, and service delivery. The position also supports compliance, safety, technology issue resolution, and operational projects. Compensation includes a base salary range of $50,400 to $75,600, with possible eligibility for additional incentive compensation. A pre-employment drug test is required; the company states it does not currently test for marijuana for this position.

Requirements

High school diploma or GED and 5 years of experience in a related field; alternatively, a bachelor's degree in a related discipline and 3 years of related experience, a master's degree and 1 year of experience, or a Ph.D. and up to 1 year of experience.
Demonstrated ability to coach, develop, and manage employee performance.
Strong communication, organizational, time-management, and problem-solving skills.
Ability to build effective working relationships with auction leadership and cross-functional partners.
Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
Must live near Grove City, OH; Matteson, IL; Maple Grove, MN; or Caledonia, WI.
Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
Must clear a pre-employment drug test.

Nice To Haves

At least 1 year in a supervisory, lead, or people-management role.
Experience supporting auction operations, vehicle operations, or virtual sales environments.
Experience leading training or onboarding programs.
Experience with workforce scheduling and operational staffing models.
Proficiency with business systems and tools used to track performance, scheduling, and operational metrics.

Responsibilities

Lead, coach, and develop team members through performance check-ins, coaching conversations, and feedback aligned to performance metrics.
Administer corrective and disciplinary actions in accordance with company policies and procedures.
Track KPIs, assess trends, and partner with leadership on strategies to improve accuracy, efficiency, quality, and service delivery.
Lead and participate in leadership discussions and performance review meetings to review results, address issues, and ensure appropriate support.
Promote a respectful, inclusive, and engaged work environment by modeling company values and setting expectations for conduct and performance.
Manage and oversee new-hire onboarding to ensure a comprehensive and consistent introduction to systems, processes, expectations, and culture.
Collaborate with cross-functional partners to identify onboarding and training needs that support operational and business goals.
Ensure training content and delivery align with operational standards, quality expectations, and continuous improvement initiatives.
Coordinate and verify weekly sales schedules, lane assignments, and staffing levels based on auction needs, time zones, overtime considerations, and auction-specific circumstances.
Manage regional scheduling of Virtual Block Specialists in collaboration with the national scheduling center to support coverage across regions.
Partner with auction leadership and Virtual Block Specialist team members to identify and resolve operational issues and improve and measure the client experience.
Monitor workload and staffing alignment to support operational efficiency, service quality, and timely auction support.
Identify, develop, and implement process improvements to enhance efficiency, accuracy, quality, and service delivery.
Develop, document, and maintain SOPs for team members supporting cross-functional or ancillary workstreams.
Support and participate in projects, initiatives, and committees that promote operational effectiveness and team engagement.
Partner with internal support teams, including HR, IT, Safety, and Security, to support effective operational processes aligned with company objectives.
Serve as the primary IT liaison for the location, coordinating technical issue responses and timely resolution for team members.
Partner with department leadership to plan, schedule, and facilitate meetings and training for operational and ancillary business needs.
Enforce company policies and procedures concerning employee conduct, performance, and workplace standards.
Follow safety and health procedures and support safety initiatives in alignment with company standards.
Ensure team members understand and follow applicable policies, procedures, and operational expectations.
Perform other duties and special projects as assigned by leadership.

Benefits

Flexible paid vacation, subject to duties, company needs, and obligations.
Seven paid holidays annually.
Up to 160 hours of paid wellness time annually for the employee's or family members' wellness.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential 401(k) retirement planning.
Potential paid sick leave and flexible vacation, wellness days, and/or PTO.