Operations Support Supervisor

Cresco Labs•Fall River, MA

2d•$60,000 - $65,000

About The Position

The Operations Support Supervisor supports daily facility operations, with a primary focus on materials management, inventory control, quality assurance, and cross-functional operational support. Working closely with the Operations Support Manager, this hands-on, adaptable leader helps ensure operational efficiency, regulatory compliance, and departmental accountability. The role takes ownership of daily operational needs, proactively identifies and resolves challenges, and maintains accountability across assigned areas. Success requires strong communication, independent judgment, and a hands-on approach to supporting employees and facility operations.

Requirements

Experience in manufacturing, materials management, inventory control, quality assurance, or related operations.
Strong organizational, communication, and problem-solving skills.
Ability to manage competing priorities and work independently with minimal supervision.
Proficiency with Microsoft Office and inventory management systems.
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Previous leadership or supervisory experience.
Experience in a regulated manufacturing environment.
Knowledge of Massachusetts cannabis regulations and METRC.

Responsibilities

Oversee daily materials management activities, including receiving, storage, inventory movement, and material distribution.
Maintain inventory accuracy through cycle counts, reconciliations, discrepancy investigations, and adherence to established procedures.
Coordinate with production and other departments to ensure material availability and minimize operational disruptions.
Support Quality Assurance activities, including documentation reviews, compliance monitoring, investigations, and corrective actions.
Monitor departmental workflows, identify inefficiencies, and implement improvements to increase accuracy, productivity, and operational consistency.
Provide daily direction, guidance, and support to employees while reinforcing expectations for performance, safety, and accountability.
Serve as a primary point of contact for operational challenges, coordinating solutions across departments and escalating significant concerns as necessary.
Support the development, implementation, and enforcement of standard operating procedures and regulatory requirements.
Assist with facility audits, inventory investigations, and continuous improvement initiatives.
Communicate consistently with the Operations Support Manager regarding operational performance, priorities, challenges, and resource needs.
Provide hands-on assistance across departments as operational needs dictate.