Supervisor, Healthcare Services Operations Support

Molina Healthcare•Long Beach, CA

10h

About The Position

Leads and supervises a team that supports non-clinical healthcare services activities, including care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program-specific service support. The role helps ensure members reach desired outcomes through integrated care delivery across the continuum and contributes to the strategy for providing quality, cost-effective member care.

Requirements

At least 5 years of operations or administrative experience in healthcare, preferably in a managed care setting, or an equivalent combination of relevant education and experience.
Strong analytic and problem-solving abilities.
Strong organizational and time-management skills.
Ability to multitask and meet project deadlines.
Attention to detail.
Ability to build relationships and collaborate cross-functionally.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office suite and applicable software programs.

Nice To Haves

Supervisory or leadership experience.

Responsibilities

Supervise healthcare services operations support team members within the clinical/healthcare services function, potentially including care review, care management, and correspondence processing.
Research and analyze departmental workflows, recommend improvements or changes to leadership, and assist with implementing changes.
Conduct and document employee and team productivity and quality assurance checks for accuracy and time compliance.
Provide staff with regular verbal and written feedback about performance and opportunities for improvement.
Assist in developing and implementing internal desktop processes and procedures.
Establish and maintain positive, effective working relationships with coworkers, clients, members, providers, and customers.