Operations Support Supervisor

Cresco Labs • Fall River, MA

1d

About The Position

The Operations Support Supervisor supports daily facility operations, primarily focusing on Materials Management, Inventory Control, Quality Assurance, and cross-functional operational support. Working closely with the Operations Support Manager, this hands-on, adaptable leader helps ensure operational efficiency, regulatory compliance, and departmental accountability. The supervisor independently identifies challenges, coordinates solutions, and supports operational priorities across departments while maintaining accountability for assigned areas.

Requirements

• Experience in manufacturing, materials management, inventory control, quality assurance, or related operations.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and work independently with minimal supervision.
• Proficiency with Microsoft Office and inventory management systems.
• Must be at least 21 years of age.
• Must comply with all legal and company regulations for working in the industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

• Previous leadership or supervisory experience.
• Experience in a regulated manufacturing environment.
• Knowledge of Massachusetts cannabis regulations and METRC.

Responsibilities

• Oversee daily materials management, including receiving, storage, inventory movement, and material distribution.
• Maintain inventory accuracy through cycle counts, reconciliations, discrepancy investigations, and adherence to established procedures.
• Coordinate with production and other departments to ensure materials are available and minimize operational disruptions.
• Support Quality Assurance activities, including documentation reviews, compliance monitoring, investigations, and corrective actions.
• Monitor departmental workflows, identify inefficiencies, and implement improvements to increase accuracy, productivity, and operational consistency.
• Provide daily direction, guidance, and support to employees while reinforcing expectations for performance, safety, and accountability.
• Serve as a primary point of contact for operational challenges, coordinate solutions across departments, and escalate significant concerns as needed.
• Support the development, implementation, and enforcement of standard operating procedures and regulatory requirements.
• Assist with facility audits, inventory investigations, and continuous improvement initiatives.
• Communicate with the Operations Support Manager about operational performance, priorities, challenges, and resource needs.
• Provide hands-on assistance across departments as operational needs dictate.

Benefits

• Major medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Flexible spending and health savings account programs
• Long- and short-term disability options
• Life insurance and accidental death and dismemberment coverage
• Paid holidays
• Paid time off
• Possible annual discretionary bonuses
• Possible stock options
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed