Operations Support Supervisor

Carter LOGISTEED Logistics•Tanner, AL

About The Position

The Operations Support Supervisor supports daily transportation and logistics operations through performance analysis, process improvement, operational coordination, and continuous improvement initiatives. The role supports operational leadership by identifying opportunities to improve efficiency, reduce costs, strengthen process compliance, and enhance service performance. It reports to the Assistant Director of Operations and works closely with Operations Management, Dispatch, Safety, Maintenance, customers, and internal departments to implement improvements, resolve abnormalities, and promote accountability. The supervisor provides functional leadership, operational guidance, and process oversight. Depending on organizational structure and assignment, the role may supervise employees, coordinate work, coach team members, and assist with performance management. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with flexibility to support operational requirements outside normal business hours. Travel throughout the Tennessee Valley is required as needed.

Requirements

Preferably 3–5 years of experience in transportation, logistics, supply chain, or related operations.
Demonstrated problem-solving, data analysis, organizational, communication, independent judgment, process discipline, and cross-functional collaboration skills.
Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
Ability to travel throughout the Tennessee Valley as needed to support operations.
Professionalism, integrity, a positive attitude, strong customer service, commitment to safety and continuous improvement, adaptability, ownership of operational challenges, and ability to work effectively in a team environment.

Nice To Haves

Associate or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field; equivalent education and relevant experience may be considered.
Prior supervisory, team leadership, analytical, or continuous improvement experience.
Experience with transportation management systems, yard management systems, fleet management tools, and reporting applications.
Experience with TMW, AS400, Samsara, Exotrac, or Power BI.

Responsibilities

Lead and support initiatives to improve efficiency, reduce costs, and enhance service reliability, safety, and productivity.
Apply Kaizen, Lean principles, root cause analysis, and Plan-Do-Check-Act methods to eliminate waste.
Evaluate workflows and implement standardized, measurable improvements.
Develop, document, revise, and implement Standard Work Instructions and procedures.
Facilitate cross-functional improvement activities and process observations.
Investigate recurring failures, coordinate corrective and preventive action plans, and verify that improvements are effective and sustained.
Encourage team member suggestions and participation in continuous improvement.
Analyze transportation and customer shipping data to identify trends, performance gaps, and improvement opportunities.
Build and maintain KPIs for transportation performance, utilization, premium freight, productivity, safety, compliance, and customer service.
Prepare daily, weekly, and monthly dashboards, scorecards, and management reports.
Investigate performance abnormalities, coordinate follow-up actions, and present findings and recommendations to customers and company leadership.
Monitor compliance with operational procedures, customer requirements, safety standards, and company policies.
Conduct process audits, identify deviations, and follow through on corrective actions.
Support training materials and coach team members on standard work.
Promote consistent processes and documented expectations across shifts and departments.
Review shipping data, route performance, and transportation activities for cost-saving opportunities.
Monitor route optimization, truck and trailer utilization, and equipment availability.
Track premium transportation and service recovery expenses, identifying root causes and prevention measures.
Partner with other departments on savings projects, customer onboarding, operational expansions, and resource planning.
Provide operational data to support pricing, quotations, and budgeting as requested.
Provide daily operational support to transportation management, dispatch, and other operational departments.
Monitor transportation activities, identify operational challenges, and coordinate corrective actions.
Support route planning, scheduling, resource utilization, operational coverage, and network efficiency.
Monitor operational systems and reports to identify service failures and emerging concerns.
Coordinate with Dispatch, Safety, Maintenance, and other teams to resolve operational abnormalities.
Assist with contingency plans for staffing, equipment, capacity, and service disruptions.
Support customer communications, operational projects, process changes, and supervisory coverage as assigned.
Act as a liaison between operational leadership and supporting departments.
Promote a respectful, positive, and accountable work environment.
Provide operational guidance, coaching, and support to supervisors and team members.
Perform additional operational and supervisory duties assigned by management.