Operations Support Supervisor

Securitas Security Services•Honolulu, HI

About The Position

Manages a shift and/or segment of guarding operations across multiple sites under the direction of line management. Supervises Field Supervisors and other security personnel, performs inspections, ensures post orders are followed, coaches and trains personnel, and carries out administrative procedures supporting Branch operations. The primary job function is management of a segment of an office’s guarding operations. The description applies to salaried positions performing the described essential functions, with independent authority in significant business matters, at least 50% of the time. The role supports quality service delivery, client relationships, staffing and scheduling, training and retention, payroll and reporting, and compliance with applicable laws and company procedures. It may include duties of a similar nature and scope as required for the assigned office. A valid driver’s license and previous supervisory experience are required. The stated salary is $60,000 per year.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a pager or phone.
Must have reliable transportation, public or private.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Associate’s degree and one year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions. Additional relevant experience may substitute for education at one calendar year of experience per academic year of education.
Must have a valid driver’s license.
Previous supervisory experience is required.
Understanding of security operations.
Knowledge of supervisory practices.
Planning, organizing, and leadership skills.
Oral and written communication skills.
Strong customer service and service delivery orientation.
Strong interpersonal skills, including the ability to interact effectively across social levels and diverse cultures.
Ability to take initiative and achieve results.
Ability to maintain composure with authorities, clients, staff, and the public, including in urgent and pressure situations.
Ability to handle multiple tasks concurrently and handle sensitive and confidential information.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Ability to perform the essential functions, with or without reasonable accommodation.

Responsibilities

Manage a shift and/or segment of guarding operations at multiple sites, including supervising subordinate officers and supervisory staff and ensuring high-quality service.
Maintain regular contact with clients to evaluate service quality, inspect posts, and initiate timely corrective action as needed.
Meet with line management and/or client representatives for status updates and to address actual or potential problems; support client start-ups; provide input to security planning, assessments, and surveys; review post orders and communicate requirements and changes to affected personnel.
Coordinate with line management on staff orientation, training, development, and retention; treat staff with dignity and respect; coach employees and carry out disciplinary actions as necessary.
Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness.
Promote a positive, professional environment that complies with applicable laws, regulations, policies, and procedures, and ensure staff understand and comply with them.
Coordinate with line management on scheduling, staffing, equipment, record keeping, and related matters; adjust schedules and staffing to meet client requirements while controlling labor costs; review reports to confirm commitments and client directions have been met.
Provide input to company initiatives and assist line management in resolving legal, financial, human resources, and administrative issues.
Perform similar duties and tasks as required for the assigned office.
Follow safe work practices and notify superiors of unsafe working conditions.
Respond on an on-call basis to emergencies and incidents at all hours.