Operations Support

Maersk • Jacksonville, FL

1d

About The Position

The Operations Support role at Maersk Warehousing and Distribution USA LLC is responsible for answering incoming calls, providing excellent customer service, monitoring and responding to customer inquiries, and tracking, tracing, entering, and updating shipments. The company handles end-to-end warehousing and distribution logistics through a network of storage facilities that receive, store, process, and dispatch cargo.

The position also supports Pilot stations and cartage agents, uses outside customer applications, and follows published procedures and work instructions for NCS accounts. The anticipated starting pay is $23.50 per hour; the company may adjust the range based on prevailing market conditions and other factors such as location, and will determine the final starting salary with the selected candidate in accordance with applicable laws.

Requirements

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Perform data entry.
• Assist and support Pilot stations and cartage agents.
• Use outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Employee Assistance Program.
• Paid Time Off.
• Flexible work schedules when possible.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed