Operations Support

A.P. Moller - Maersk • Jacksonville, FL

2d

About The Position

The Operations Support role is responsible for answering incoming calls and providing excellent customer service. The position monitors and responds to customer inquiries and tracks, traces, enters, and updates shipments. It also provides support to Pilot stations and cartage agents and works with customer applications and published procedures for NCS accounts.

Requirements

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Perform data entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Flexible work schedules when possible

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed