Operations Support

Armada • Saint Louis, MO

12h

About The Position

Operations Support tracks shipments from start to finish and helps Carrier Representatives dispatch drivers. The role maintains frequent communication with carriers and drivers to support on-time pickups and deliveries, updates the TMS accurately and promptly, and keeps records and shipment statuses aligned with best practices. Track-and-trace information supports communication across the company. The position also communicates across departments, escalates problems, proactively identifies issues, confirms drivers are on the satellite tracking system, and helps resolve driver issues at shippers and receivers.

This is a full-time position in a professional office environment. Typical schedules vary by shift: first shift may start as early as 7:00 a.m. and end as late as 6:00 p.m.; second shift runs from 1:00 p.m. to 10:00 p.m.; and third shift runs from 10:00 p.m. to 6:00 a.m. Weekends are covered Friday through Monday. All shifts include a one-hour unpaid lunch. The role requires no travel and has no supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Oral, written, and interpersonal communication proficiency.
• Negotiation and conflict-resolution ability.
• Ability to work effectively independently and as part of a team.
• Critical-thinking ability.
• Salesmanship and presentation ability.
• Ability to follow Company Core Values.

Responsibilities

• Track and trace shipments from start to finish.
• Assist Carrier Representatives with dispatching drivers.
• Maintain ongoing contact with carriers and drivers to support on-time pickups and deliveries.
• Update the TMS timely and accurately.
• Maintain accurate records and shipment statuses aligned with best practices.
• Communicate between departments and escalate issues when problems arise.
• Proactively identify and address issues as a first line of defense.
• Ensure drivers are on the satellite tracking system.
• Assist with driver issues at shippers and receivers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed