Operations Support

LGG Industrial•Erie, PA

3d•Onsite

About The Position

This position updates order status information and invoicing in material and order management platforms and supports operations management with projects. It is based in a standard office environment and involves regular use of typical office equipment. The role may also provide support to customer service as needed.

Requirements

At least 3 years of customer service experience.
High school diploma or equivalent.
Proficient computer skills, including MS Office, internet, and email.
Ability to interact professionally with customers and team members.
Excellent oral and written communication skills.
Math proficiency, including addition, subtraction, multiplication, and division in units of measure, and calculations using whole numbers, fractions, and decimals.
Ability to work nights and weekends as required.
Reliable transportation.
Ability to work in a stationary position for extended periods, move within the office, occasionally move light items typically weighing up to 10 pounds, and operate office equipment or machinery.
Ability to comprehend and follow instructions and safety procedures.
Ability to read, write, and communicate in English.

Nice To Haves

Knowledge of or user experience with ARIBA, Coupa, or GEP portals.

Responsibilities

Maintain 100% commitment to safety policies and procedures.
Complete customer-required material and order management platform updates pertaining to order management and invoicing.
Track platform management update requirements in a structured and organized way.
Process non-technical orders, such as failed digital orders, and provide customers with updates on expected delivery times.
Process open order report requests as needed.
Participate in special projects that promote operational improvement.
Provide support to customer service when needed.
Comply with the employee handbook and company policies governing associate conduct.
Perform other duties for which trained and qualified.