Operations Support
About The Position
The Operations Support position handles back-end processes including inventory, accounts payable, delivery setup, and compliance. Under the supervision of the Operations Supervisor, the role works closely with the office, warehouse, drivers, sales, customers, other divisions, vendors, and shipping companies. The position also supports daily office operations and customer service, inventory and delivery processes, fleet and vehicle records, and safety committee administration. The role works mostly in a professional office environment, with occasional light warehouse duties such as assisting customers and inventory. It contributes to the Commercial and Industrial team, is expected to understand and live the company’s Core Values, and should remain open to changes as business needs evolve.
Requirements
- Excellent verbal and written communication skills, including professional email correspondence.
- Excellent internal and external customer service skills.
- Working knowledge of generally accepted accounts payable practices.
- Ability to work in an unsupervised environment.
- Excellent planning and organizational skills, with the ability to prioritize.
- Excellent working knowledge of Microsoft Excel.
- Ability to move data from other sources into Excel.
- Excellent analytical skills for inventory analysis.
- Ability to occasionally lift office products and supplies weighing up to 20 pounds.
- Regular ability to stand, walk, sit for long periods, talk, hear, and perform repetitive motions involving the wrists, hands, or fingers, as well as reach with hands and arms.
Responsibilities
- Assist with daily office functions, including answering phones, taking orders, assisting walk-in customers, and daily invoicing.
- Maintain the intercompany transfer process.
- Conduct weekly inventory cycle counts and maintain daily tracking reports.
- Perform daily truck inspections and complete daily operations checklists.
- Assist with training and other Fuel Operations.
- Help maintain fleet truck service records in Fleetio.
- Process accounts payable according to company coding guidelines and deadlines.
- Maintain and order office and warehouse supplies as needed.
- Assist with vehicle maintenance tracking and files in accordance with DOT guidelines.
- Ensure drivers submit all daily delivery paperwork and maintain a high accuracy rating.
- Maintain back orders and special orders.
- Arrange shipping for outbound customer shipments.
- Maintain loaned equipment files and ensure customers are billed for equipment as required.
- Record Safety Committee meeting minutes and maintain copies of minutes and training sign-in sheets.
- Track near-miss incidents for the plant.
- Back up the Operations Manager with daily duties when they are out of the office.
- Perform other duties as assigned.
- Work as part of the Commercial and Industrial team to provide excellent service and contribute to initiatives supporting team goals.
Benefits
- Medical, dental, vision, and ancillary insurance plans.
- Flexible Spending Accounts for health and dependent care, and Health Savings Accounts.
- Company-provided long-term disability insurance and up to $50,000 of life insurance.
- 401(k) plan with a generous company contribution.
- Paid time off and seven company-paid holidays.
- Parental Leave Program.
- Employee Assistance Program.
- Employee Recognition Program.
- Employee Referral Bonus Program.
- Compensation and bonus incentive programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
