Supervisor, Transaction Processing

Conduent State Healthcare, LLC•Hamilton Township, NJ

11d•$49,126 - $63,800•Onsite

About The Position

The Transaction Processing Supervisor leads the day-to-day operations of the Eligibility Processing Unit, ensuring timely and accurate application and renewal determinations. The role maintains compliance with contractual performance standards while supervising Eligibility Health Benefit Coordinators (HBCs), optimizing workflows, and upholding personnel policies. It calls for strong leadership, analytical thinking, and a commitment to operational excellence. The supervisor oversees eligibility determination and renewal operations, manages staffing and workflow, and develops procedures to improve efficiency. They monitor staff productivity and performance, support training and development, address performance concerns, and help the team meet service-level, quality, and productivity expectations. The role also reviews processing data, supports beneficiary communications, resolves inquiries and escalated cases, and maintains processes for accurate eligibility and renewal work. This is an onsite role in a local office. Overtime, evenings, and some weekend hours may be needed. The stated estimated salary range is $49,126–$63,800. Benefits include health and welfare coverage, retirement savings, employee discounts, career growth opportunities, paid training, and paid time off.

Requirements

At least three years of experience managing an eligibility, transaction processing, or data entry business unit.
Strong understanding of call center operations, performance metrics, and workforce management.
Strong analytical, problem-solving, and written communication skills.
Ability to manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.
Excellent verbal and interpersonal communication skills.
Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to collaborate effectively with individuals from diverse backgrounds.
Availability to work overtime, evenings, and some weekend hours as needed.

Nice To Haves

Bachelor’s degree.
Experience managing remote resources.
Supervisory experience in government health and human services services.
Knowledge of public sector contracting, health care financing, delivery systems, and quality monitoring processes.
General understanding of public health, managed care, human services systems, and local or statewide political environments.
Familiarity with Medicaid, CHIP, and human services programs, particularly NJ FamilyCare.
Ability to communicate effectively in Spanish, verbally and in writing.

Responsibilities

Oversee daily eligibility determination and renewal operations, ensuring accuracy, timeliness, and compliance with contract requirements.
Maintain adequate staffing during regular business hours and extended operating periods, including overtime, to meet service demands.
Establish work procedures, prepare schedules, and manage workflow for efficient processing.
Study, standardize, and improve procedures to enhance operational effectiveness.
Supervise Eligibility HBCs, monitor productivity, and conduct performance reviews at least annually.
Ensure staff understand and follow contractually mandated performance standards.
Identify training needs and provide coaching, development, and ongoing support.
Direct staff toward service-level, quality, and productivity expectations.
Address employee performance concerns and support corrective action planning when needed.
Review productivity metrics and analyze data related to data entry and eligibility processing.
Ensure staff communicate effectively with beneficiaries during outbound follow-up calls.
Address customer inquiries and recommend corrective actions to resolve issues.
Manage escalated cases involving renewals, eligibility determinations, and complex customer situations.
Apply problem-solving skills to challenging or unique scenarios.
Develop, implement, and maintain processes that support accurate and efficient eligibility and renewal operations.

Benefits

Health and welfare benefits that can be tailored to employees’ and families’ needs, starting on the first day of employment.
Retirement savings plan.
Employee discounts on merchandise, services, travel, and more.
Career growth opportunities.
Paid training and access to learning platforms.
Paid time off.
Health insurance coverage.
Voluntary dental and vision programs.
Life and disability insurance.
Paid holidays.
Possible bonus or incentive based on business need.