Transaction Processing Manager

JPMorgan Chase & Co. • Newark, DE

6d

About The Position

As a Transaction Processing Manager within the Asset Servicing WHEM Approvals Team, you will manage the daily workflow of payment approval processes. You will optimize operational efficiency through planning and training, ensure controls and processing are completed accurately and efficiently, review and enhance Standard Operating Procedures, support risk management activities, and foster continuous improvement. You will collaborate with internal partners to deliver strong service and operational excellence. The role also uses AI-powered analytics, workflow automation, or intelligent process tools to improve accuracy and reduce manual effort.

Requirements

• Operational subject matter expertise in reconciliation, settlements, trade support, asset servicing, risk, and control.
• Ability to learn new markets, products, and processes.
• Risk and control awareness, with the ability to prioritize workloads and meet critical deadlines.
• Confident communication across all mediums with internal stakeholders.
• Strategic thinking and proven experience in process improvement.
• Bachelor’s degree or equivalent.
• Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook.
• FINRA Series 99 or Series 7 certification required, or must be obtained within the first 120 days.
• Experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency and accuracy.

Nice To Haves

• Advanced knowledge of asset servicing and payment approval processes.
• Strong analytical and problem-solving skills.
• Ability to adapt to evolving business needs and regulatory requirements.
• Experience with process documentation and change management.
• Proven track record of fostering a diverse and inclusive team culture.
• Additional certifications relevant to financial operations or asset servicing.

Responsibilities

• Manage the workflow through the life cycle of WHEM Payment Approval processes.
• Engage in daily operations within the Asset Services WHEM Approvals team.
• Ensure completion and sign-off of daily controls and processing, including internal inquiry resolution.
• Review and update Standard Operating Procedures in line with new policies and risk management activities.
• Drive process improvements and implement strategic solutions to enhance operational efficiency.
• Collaborate with internal stakeholders to resolve inquiries and deliver exceptional service.
• Foster a culture of risk awareness and compliance within the team.
• Use AI-powered analytics, workflow automation, or intelligent process tools to improve accuracy and reduce manual effort.
• Maintain high standards of data integrity and operational control.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager