Supervisor - Switchboard Communications

Prime Healthcare•Joliet, IL

21h

About The Position

The Supervisor - Switchboard Communications oversees the department’s day-to-day operations and ensures staff are prepared to handle calls, alarms, and emergency codes. The role uses the switchboard system proficiently, transfers calls to the appropriate departments or individuals, and answers general questions about the hospital’s location, department hours, and available medical services. The supervisor maintains staff schedules and arranges adequate coverage when employees call off. The role also includes delivering performance reviews, taking corrective action when necessary, and providing staff education on relevant policies and procedures.

Requirements

High school diploma or equivalent.
At least two years of PBX experience.
Customer service experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Use the switchboard communication system proficiently.
Understand emergency codes and be prepared to initiate the appropriate code when an emergency occurs.
Use professional etiquette and knowledge of facility services and extensions to transfer incoming calls to the appropriate department or individual.
Answer general questions about the hospital’s location, department hours of service, and available medical services.
Oversee the department’s day-to-day operations.
Maintain the staff schedule and ensure adequate coverage when there is a call-off.
Complete and deliver performance reviews and take corrective action when necessary.
Provide in-services and education on policies and procedures that affect staff.
Ensure staff are adequately trained to respond to alarms and codes in accordance with hospital policy.