Communications Supervisor

City of Conroe•Conroe, TX

About The Position

The Communications Supervisor provides first-line supervision and assistance to assigned personnel in the Communication Section. The role performs the responsibilities of a Communications Officer, with additional duties that include monitoring subordinates, reviewing policies, serving as a communications liaison with outside agencies, training and evaluating employees, and maintaining custody of dispatch records. Additional responsibilities may be assigned as needed. Applicants must have a high school diploma or equivalent and at least one year of emergency dispatch experience. Supervisory experience is preferred. Candidates must be at least 21 years old, type 40 words per minute with 90% accuracy, and be able to work all shift schedules. The position requires basic computer skills; multitasking and managing stressful situations; attentive listening and applying information; communicating in English verbally and in writing, in person and by telephone; maintaining confidentiality; and attending training in or out of town as needed. The employee must complete the Texas DPS TCIC/NCIC course within one year of employment. The work is classified as light, requiring occasional exertion of up to 20 pounds of force and/or up to 10 pounds of force to move objects. The position may require crawling, fingering, grasping, handling, hearing, lifting, mental acuity, pushing, reaching, repetitive motions, speaking, talking, visual acuity, and walking. Employment is conditional on passing a background check and pre-employment substance abuse screening. A motor vehicle record check and job-related doctor's physical exam may also be required. The employee must pass an FBI CJIS fingerprint-based criminal background check and maintain CJIS eligibility.

Requirements

High school diploma or equivalent.
At least one year of emergency dispatch experience.
At least 21 years of age.
Type 40 words per minute with 90% accuracy.
Be able to work all shift work schedules.
Have basic computer skills.
Be able to multitask and handle stressful situations.
Listen attentively, comprehend information, and apply it.
Communicate in English verbally and in writing, in person and by telephone.
Maintain a high standard of confidentiality.
Attend training in or out of town as needed.
Complete the Texas DPS TCIC/NCIC course within one year of employment.
Pass a background check and pre-employment substance abuse screening.
Pass an FBI CJIS fingerprint-based criminal background check and maintain CJIS eligibility.

Nice To Haves

Supervisory experience.

Responsibilities

Provide first-line supervision and assistance to assigned Communication Section personnel.
Perform the responsibilities of a Communications Officer.
Monitor subordinates.
Review policies.
Serve as a communications liaison with outside agencies.
Train and evaluate employees.
Maintain custody of dispatch records.
Perform additional responsibilities as needed.