Communications Specialist Supervisor - Police

University of Kansas Medical Center•Kansas City, KS

About The Position

The Communications Specialist Supervisor serves in a supervisory capacity in the University Police Department Communications Division, providing communications services using CCTV, computer, telephone, and two-way radio console systems. The supervisor monitors alarms, access systems, and fire alarm systems for the complex. The position oversees Communications Specialists and supports the effective operation of University Police and other law enforcement communications activities. The role requires a high school diploma or GED, valid APCO Public Safety Telecommunicator 1 and NCIC Full Access certifications, and a valid driver’s license. Candidates need three years of experience as a Public Safety Telecommunicator, although relevant education may substitute for experience on a year-for-year basis. The employee must maintain job-related certifications and obtain APCO Communications Training Officer Certification within 180 days of hire. The position is regular, full-time, and hourly. The posted pay range is $29.23–$43.85. Benefits include health, dental, and vision insurance beginning on day one; employer-paid life and long-term disability insurance; paid time off and holidays; additional paid leave options; and retirement programs with an employer contribution.

Requirements

High school diploma or GED.
Valid APCO Public Safety Telecommunicator 1 Certification.
Valid NCIC Full Access Certification.
Valid driver’s license of any classification; if licensed in a state other than Kansas or Missouri, must be willing to obtain a valid Kansas or Missouri driver’s license within 90 days of appointment.
Three years of experience as a Public Safety Telecommunicator; relevant education may be substituted for experience on a year-for-year basis.
Must be free of felony or violent misdemeanor convictions.
Must have no DUI or OVI-related charges or convictions within the last two years.
Must have no points-accruing moving violations within the past six months.
Hearing must be correctable to a range that allows normal radio and telephone conversations with field units.
Vision must be correctable to a range that allows reading or viewing computer display terminals, maps, printouts, and CCTV monitoring position.
Fluency in spoken and written English, including reading and writing.
Must obtain APCO Communications Training Officer Certification within 180 days of hire.

Nice To Haves

Valid APCO Communications Training Officer Certification.
Five years of experience as a Public Safety Telecommunicator.
For KUPD employees, at least two years of experience as a KUMC Public Safety Communications Specialist.
Prior supervisory experience in a public safety or law enforcement environment.
Prior experience with Regional Justice Information System (REJIS), Caliber CAD, and AVTEC Scout Dispatch Console.

Responsibilities

Reviews, supervises, and evaluates the activities and performance of Communications Specialists engaged in University Police and other law enforcement communication operations.
Implements shift-based and departmental goals, policies, and procedures in practical operations.
Provides continuing education and training to shift members through assigned training, impromptu exercises, or guided review using established training and reference materials, including initial or remedial training as needed.
Conducts regular randomized reviews of calls for service assigned to the designated review shift or direct reports, as outlined by the Communications Specialist Manager.
Ensures employees follow dissemination, access, reference, and paperwork requirements in accordance with Kansas Bureau of Investigation directives.
Issues appropriate disciplinary action to direct reports based on conduct, performance, or other policy issues, or refers serious incidents to the Communications Specialist Manager or above.
Maintains necessary certifications and completes recertification obligations within specified timeframes.
Maintains department-issued equipment and databases and promptly reports inconsistencies or issues to the Communications Specialist Manager.
Maintains supervisor and administrator access to relevant computer systems and assigns access rights and privileges to employees within the scope of their job titles.
Provides communications services using CCTV, computer, telephone, and two-way radio console systems.
Monitors alarms, access systems, and fire alarm systems for the complex.

Benefits

Health, dental, and vision insurance coverage beginning on day one.
Health expense accounts with employer contributions for employees participating in a qualifying health plan.
Employer-paid life insurance.
Long-term disability insurance.
Additional voluntary insurance plans.
Paid vacation and sick time accruing upon hire.
Ten paid holidays.
One paid discretionary day after six months of employment.
Paid time off for bereavement, jury duty, military service, and parental leave after 12 months of employment.
Retirement program with an employer contribution.
Additional voluntary retirement programs (457 or 403b).