Police Communications Expediter

City of San Antonio•Tx 78235, TX

6d•Onsite

About The Position

Under general supervision, the Police Communications Expediter provides police services by expediting police offense and incident reports, answering and processing service requests on 911 emergency and non-emergency lines, performing dispatch-related duties, and making court appearances as required. The position works primarily inside an office environment and may exercise functional and technical supervision over assigned staff. The work location is Public Safety Headquarters, 315 S. Santa Rosa, San Antonio, TX 78207. Training may take place at 4700 Quarry Run, San Antonio, TX 78249. Classroom training runs from 7:45 a.m. to 4:30 p.m., Monday through Friday, for the first four weeks. During on-the-job training, the employee follows the trainer’s schedule, which may include day, evening, and overnight shifts, weekends, and holidays. After training, the assigned shift is based on business needs. This is a first-responder role supporting 911 operations during natural and manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point operates around the clock, every day of the year. Mandatory overtime and work outside scheduled hours may be required during emergencies. Applicants must meet Texas Commission on Law Enforcement (TCOLE) telecommunicator licensing requirements, pass and maintain eligibility through the required criminal justice background checks, and satisfy the listed citizenship and criminal-history standards. TCOLE Telecommunicator Certification must be obtained within one year of employment, and TCIC/NCIC Full Access Certification within six months.

Requirements

High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency.
Two years of experience in a law enforcement-related field, including computer-related experience.
Pass a fingerprint-based CJIS background check and maintain CJIS eligibility.
Obtain TCOLE Telecommunicator Certification within one year of employment.
Obtain TCIC/NCIC Full Access Certification within six months of employment.
Meet and maintain TCOLE telecommunicator licensing requirements; any previously issued TCOLE license must be in good standing and eligible for appointment, and deactivations or suspensions must be remedied before the start date.
Be a U.S. citizen or naturalized U.S. citizen.
Have an honorable military discharge, if applicable.
Meet the stated criminal-history eligibility standards, including no Class A misdemeanor or higher conviction, no family violence conviction, and no Class B misdemeanor conviction within the last ten years; juvenile and out-of-state convictions are evaluated under the stated standards.
Submit to required background investigations and provide truthful and accurate information throughout the application process.
Meet the minimum requirements established by TCOLE for telecommunicators.
Ability to type, use a personal computer and associated software, and operate a keyboard and basic office equipment.
Ability to learn relevant penal and procedural codes, crime-reporting guidelines, Police Department rules and procedures, and applicable federal, state, and local laws and ordinances.
Ability to communicate clearly and effectively and establish and maintain effective working relationships with City staff and the public.
Ability to multitask, retain information and procedures, and assist irate residents tactfully.
Ability to perform the physical requirements of the position, with or without accommodations.
Selected applicants must receive satisfactory pre-employment drug-testing and background-check results.

Nice To Haves

Ability to type 35 words per minute.

Responsibilities

Process and expedite police offense and incident reports, entering the complainant’s full account of each reported incident into the computerized reporting system.
Update NCIC/TCIC files for recovered or stolen property.
Perform radio dispatch functions and process information requested by field officers.
Answer incoming emergency and non-emergency 911 calls and process service requests according to policy.
Use police computer-aided dispatch systems and state and national computer files to search information on people, property, and vehicles.
Create supplemental follow-up reports to original reports as required.
Assist other units, departments, and agencies in accomplishing unit goals and objectives.
Testify in court when required by subpoena.
Support 911 operations during emergencies and disasters, including working mandatory overtime or outside scheduled hours when needed.
Perform related duties and fulfill responsibilities as required.