Police Communications Operator

Commonwealth of Pennsylvania • Lehigh County, PA

1d • Onsite

About The Position

The Police Communications Operator supports Pennsylvania State Police law enforcement operations at Troop M in Breinigsville by receiving, coordinating, and relaying public safety information. The role communicates with the public, emergency partners, and Troopers; maintains accurate records; monitors active incidents; and uses communication and information systems to support emergency and non-emergency responses. It also includes responding to administrative inquiries, assisting station visitors, participating in communications training, and helping new staff learn department policies and procedures.

This is a full-time, 40-hour-per-week position. Work hours are to be determined and include rotating shifts, weekends, and holidays, with a 30-minute lunch. Telework is not available. The successful candidate must obtain and maintain required Public Safety Telecommunicator, CLEAN, and JNET certifications during employment, and must pass a background investigation and meet CJIS compliance requirements.

Requirements

• At least two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with verbal communication or use of electronic communications and visual display equipment.
• Obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain it for the duration of employment.
• Obtain active CLEAN and JNET certifications issued by the Pennsylvania State Police within the probationary period and maintain them for the duration of employment.
• Be able to perform the essential job functions.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement.
• Pass a background investigation and meet Criminal Justice Information Services compliance requirements.

Responsibilities

• Receive calls for service, gather critical details, determine response priorities, and relay information to Troopers and partner agencies.
• Coordinate communications with police, fire, ambulance, towing, and transportation personnel for emergency and non-emergency responses.
• Access and research information systems, maintain incident data, and update electronic records management systems.
• Track Trooper status and locations, communicate updates, and support ongoing operations.
• Respond to administrative inquiries, provide information about services, and assist station visitors.
• Participate in communications training and assist new staff in learning department policies, procedures, and practices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed