Communications Specialist Supervisor - Police

University of Kansas Medical Center•Kansas City, MO

4d•$29 - $44

About The Position

The Communications Specialist Supervisor serves in a supervisory capacity in the University Police Department Communications Division. The position provides communications services for the department using CCTV, computer, telephone, and two-way radio console, and monitors alarms, access systems, and fire alarm systems for the complex. The supervisor oversees Communications Specialists and their performance, translates departmental policies and goals into shift operations, and provides ongoing and remedial training. The role also reviews calls for service, ensures compliance with Kansas Bureau of Investigation requirements, and maintains certifications, equipment, databases, and system access. The supervisor may issue disciplinary action to direct reports or refer serious matters to the Communications Specialist Manager. This description summarizes typical functions and is not an exhaustive list; duties and responsibilities may change with or without notice.

Requirements

High school diploma or GED.
Valid APCO Public Safety Telecommunicator 1 Certification.
Valid NCIC Full Access Certification.
Valid driver’s license of any classification; candidates licensed outside Kansas or Missouri must be willing to obtain a Kansas or Missouri license within 90 days of appointment.
Three years of experience as a Public Safety Telecommunicator; relevant education may substitute for experience on a year-for-year basis.
No felony or violent misdemeanor convictions.
No DUI- or OVI-related charges or convictions within the last two years.
No points-accruing moving violations within the past six months.
Hearing must be correctable to a range that allows normal radio and telephone conversations with field units.
Vision must be correctable to a range that allows reading or viewing computer display terminals, maps, printouts, and CCTV monitoring position.
Fluency in English speaking, reading, and writing.
Obtain APCO Communications Training Officer Certification within 180 days of hire.

Nice To Haves

Valid APCO Communications Training Officer Certification.
Five years of experience as a Public Safety Telecommunicator.
For KUPD employees, at least two years of experience as a KUMC Public Safety Communications Specialist.
Prior supervisory experience in a public safety or law enforcement environment.
Prior experience with Regional Justice Information System (REJIS), Caliber CAD, and AVTEC Scout Dispatch Console.

Responsibilities

Review, supervise, and evaluate Communications Specialists engaged in University Police and other law enforcement communications operations.
Implement shift-based and departmental goals, policies, and procedures in daily operations.
Provide continuing education and training to shift members through assigned training, impromptu exercises, or guided review, including initial or remedial training as needed.
Conduct regular randomized reviews of calls for service assigned to the designated review shift or direct reports, as outlined by the Communications Specialist Manager.
Ensure employees follow dissemination, access, reference, and paperwork requirements in accordance with Kansas Bureau of Investigation directives.
Issue appropriate disciplinary action to direct reports for conduct, performance, or other policy issues, or refer serious incidents to the Communications Specialist Manager or above.
Maintain certifications required for daily duties and complete recertification obligations within specified timeframes.
Maintain department-issued equipment and databases and promptly report inconsistencies or issues to the Communications Specialist Manager.
Maintain supervisor and administrator access to relevant computer systems and assign access rights and privileges to employees within the scope of their job titles.
Monitor alarms, access systems, and fire alarm systems for the complex.

Benefits

Health, dental, and vision insurance coverage beginning on day one.
Health expense accounts with employer contributions for employees participating in a qualifying health plan.
Employer-paid life insurance.
Long-term disability insurance.
Additional voluntary insurance plans.
Paid vacation and sick leave accruing upon hire.
Ten paid holidays.
One paid discretionary day after six months of employment.
Paid bereavement, jury duty, military service, and parental leave after 12 months of employment.
Retirement program with an employer contribution.
Additional voluntary retirement programs (457 or 403b).