EMS Communications Supervisor

University Hospital, Newark NJ•Newark, NJ

7d•$32 - $49

About The Position

The Emergency Medical Services Communications Supervisor supports the orderly and efficient operation of the EMS system by providing on-line supervision, decision-making, and problem-solving support to all EMS divisions. The role completes required reports and documentation, enforces operational policies and procedures, evaluates employee performance, and provides leadership and direction to EMS personnel. The supervisor helps meet or exceed the expectations of customers and patients of all ages and populations, using age- and population-appropriate equipment and techniques. The position also takes on additional assigned duties that support EMS operations and represents University Hospital and EMS in a positive, professional manner.

Requirements

At least four years of Emergency Medical Services (EMS) experience.
At least two years of EMS dispatching experience in a 9-1-1 call center.
At least two years of EMS vehicle driving experience and a good driving record.
Valid driver's license with New Jersey driving privileges.
Ability to pass a medical evaluation and respirator fit test.
Ability to wear an N95 particulate filter respirator mask in accordance with PEOSHA standards as a condition of employment.
Must possess and maintain current, active credentials in good standing, as applicable, subject to initial and periodic Primary Source Verification.
Certification as a New Jersey Emergency Medical Technician (EMT), or EMT certification in NJ, PA, NY, DE, MD, VA, WV, Washington, D.C., or another Atlantic EMS Council member state. NJ EMT reciprocity must be obtained within six months of hire; or certification as a New Jersey Mobile Intensive Care Paramedic (MICP) or Mobile Intensive Care Nurse (MICN).
Basic Telecommunicator Course (BTC) certification.
Emergency Medical Dispatcher (EMD) certification.
American Heart Association (AHA) Basic Life Support (BLS) for Healthcare Providers certification.
For MICP or MICN candidates: AHA Advanced Cardiac Life Support (ACLS) Provider certification.
For MICP or MICN candidates: AHA Pediatric Advanced Life Support (PALS) Provider certification or Pediatric Education for Pre-Hospital Professionals - Advanced (PEPP-A) Provider certification.
Incident Command System (ICS) Level 200 certification.
Incident Command System (ICS) Level 300 certification; candidates who do not have it at hire or promotion must obtain it within their first year in the position.
EMS Hazmat Awareness and Operations Level training.
National Incident Management System (NIMS) Awareness training.
National Response Plan: An Introduction training.
Credentials and qualifications are subject to verification through the New Jersey Department of Health, Office of Emergency Medical Services; New Jersey Motor Vehicle Commission; and University Hospital's designated background check company.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Oversee the daily operation of the EMS system to ensure efficient and effective service delivery.
Provide on-line supervision, operational guidance, decision-making, and problem-solving support to all EMS divisions.
Complete and maintain required reports, records, and documentation.
Enforce departmental policies, procedures, and operational standards.
Observe, evaluate, and support employee performance and development.
Provide leadership, direction, and guidance to EMS personnel.
Deliver customer service and patient care to people of all ages and diverse populations using age-appropriate equipment and techniques.
Identify and perform additional duties as needed to support efficient EMS operations.
Promote a positive, professional image of University Hospital and the EMS Department.
Ensure customer and patient expectations are consistently met or exceeded.