EMS Communications Specialist

Advocate Health • Macon, GA

1d • $22 - $33

About The Position

The EMS Communications Specialist receives emergency and non-emergency requests for assistance or transport, gathers pertinent caller information, and dispatches ambulances to the correct locations with accurate directions. The role provides basic life support guidance and pre-arrival instructions in accordance with emergency medical dispatch standards, and completes accurate, timely documentation, including mileage and ZIP codes.

The specialist coordinates EMS activities, including notifying management and helping fill open department shifts. The role follows the department posting and zoning plans, uses computer-aided dispatch (CAD) tools to assign the closest appropriate unit, and works to make resources available for emergency calls. In the supervisor's absence, the specialist coordinates EMS activities and makes decisions within the position's scope, keeping administration informed as appropriate.

The position also requires consistent adherence to M.E.D.S. standards and departmental and organizational HIPAA policies, including protecting confidential health information and patient privacy. This role is full-time, 40 hours per week, on a California 12-hour rotation on the night shift from 2000 to 0800.

Requirements

• Completion of high school or equivalent.
• Must obtain Emergency Medical Dispatcher (EMD) certification within 12 months of employment.
• Ability to type 25 words per minute.
• Excellent organizational, interpersonal, and communication skills.
• Problem-solving abilities and analytical thinking skills.
• Computer knowledge and skills.
• Ability to work accurately under stress and in emergency situations.
• Ability to multitask.
• Discretion when handling confidential information.

Nice To Haves

• Knowledge of EMD procedures.
• Georgia Emergency Medical Technician/Basic Certificate.
• At least one year of public safety communications experience.

Responsibilities

• Answer emergency and non-emergency calls promptly, obtain all pertinent information, and dispatch the appropriate ambulance with accurate directions.
• Provide basic life support instructions and pre-arrival instructions in accordance with emergency medical dispatch standards and guidelines.
• Complete clear, accurate, and timely paperwork, including correct mileage and ZIP code information.
• Serve as the primary point of contact for EMS-related activities, make required management notifications, and work to fill open department shifts.
• Move units according to the department posting plan.
• Assign calls to the appropriate units in accordance with zoning requirements, using CAD tools to identify the closest unit.
• Coordinate EMS activities and make appropriate decisions in the absence of the supervisor, consulting leadership or notifying administration as necessary.
• Use available resources to maintain response availability and minimize lost call volume, including helping crews move out of area emergency departments when needed.
• Follow and promote M.E.D.S. standards and support coworkers in understanding and applying them.
• Protect patient confidentiality and privacy by following departmental and organizational HIPAA policies and procedures.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Shift, on-call, and other premium pay where applicable.
• Incentive pay for select positions.
• Potential annual compensation increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED