EMS Compliance Specialist

State of North Carolina•Wake County, NC

2d•Hybrid

About The Position

The EMS Compliance Specialist works within the North Carolina Office of Emergency Medical Services Compliance Workgroup to support regulatory oversight of emergency medical systems statewide. The role administers complaint intake, conducts investigations, monitors compliance activities, and tracks disciplinary actions. It serves as a primary investigator for statewide cases and ensures that complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements. The position performs initial complaint reviews, coordinates case routing, investigates complaints, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. It requires organization, analytical ability, attention to detail, effective written communication, sound judgment, and strict confidentiality when handling sensitive information. The position requires EMT-Paramedic certification and is eligible for a hybrid work option.

Requirements

Must hold EMT-Paramedic certification.
One of the following minimum education and experience pathways: a bachelor's degree in nursing, business administration, public administration, health care treatment, industrial management or technology, or a related field from an appropriately accredited institution, plus two years of experience in training, a health-related field, or administrative management (preferably in emergency medical services); a high school diploma or GED plus six years of experience in training, administrative management, or a health-related field, including three years in direct provision of emergency medical services; or an equivalent combination of education and experience.

Nice To Haves

Experience applying compliance processes, regulatory standards, and professional credentialing requirements to evaluate cases against laws, policies, procedures, and program requirements.
Expertise managing sensitive and confidential information, including complaint records, investigative documentation, compliance findings, and disciplinary actions while maintaining privacy and data integrity.
Advanced proficiency tracking multiple cases, deadlines, corrective actions, and remediation requirements, with accurate documentation and timely follow-up.
Experience analyzing complaints and supporting documentation, applying screening criteria to assess jurisdiction, identify issues, and determine case routing or investigative action.
Strong written and verbal communication skills, including preparing investigative reports, case summaries, correspondence, and stakeholder communications.

Responsibilities

Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition.
Conduct initial complaint assessments and route cases to the appropriate review body according to established procedures.
Investigate statewide complaints through document review, evidence collection, interviews, and analysis of records and information.
Develop investigative findings and prepare written reports, summaries, and recommendations to support regulatory review and decision-making.
Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle.
Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion.
Monitor disciplinary actions and compliance outcomes, documenting case status, milestones, and final resolutions.
Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs.
Generate compliance and investigation reports and maintain data for program oversight, performance tracking, and regulatory accountability.
Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and records management practices.