Communications Supervisor

GMTCare • Paradise, NV

1d • $50,000 - $55,000 • Onsite

About The Position

Transportation Management Group (TMG), a Las Vegas-based management services organization specializing in non-emergency medical transportation, is seeking a Communications Supervisor to lead real-time dispatch operations in a 24/7 environment. The supervisor oversees live dispatch operations, balances service demand with driver capacity, supports safety and regulatory compliance, and leads the communications team during an assigned shift. Reporting to the Communications Manager, this role serves as the operational lead and makes time-sensitive decisions affecting service performance, compliance, and team execution.

The position is performed in person and onsite. It supports a 24/7 operation and may require evenings, weekends, and holidays. The role is full-time, exempt, and salaried, with a stated annual salary range of $50,000–$55,000. Compensation depends on experience, qualifications, and demonstrated skills.

Candidates need a high school diploma or equivalent and at least two years of dispatch experience in NEMT, transportation, logistics, or high-volume operations. An associate’s degree or relevant coursework and at least one year of lead, senior dispatcher, or supervisory experience are preferred. Candidates must also pass a pre-employment background check in accordance with company policy and applicable law.

Requirements

• High school diploma or equivalent.
• At least 2 years of dispatch experience in NEMT, transportation, logistics, or high-volume operations.
• Strong decision-making skills in fast-paced, high-pressure environments.
• Excellent written and verbal communication skills.
• Strong organization and ability to manage multiple priorities accurately.
• Comfort working across multiple systems and ability to learn and adapt quickly to dispatch platforms, tracking software, and operational tools.
• Proficiency in dispatch systems, GPS tracking systems such as Samsara, Microsoft Office including Outlook and Excel, and communication platforms such as Teams.
• Ability to pass a pre-employment background check in accordance with company policy and applicable law.
• Ability to communicate effectively in English verbally and in writing, including speaking, hearing, and exchanging information by phone and electronic systems.
• Ability to maintain focus, attention to detail, and accuracy while handling multiple tasks in a fast-paced environment.
• Ability to analyze information, prioritize workload, and exercise sound job-related judgment in time-sensitive situations.
• Ability to maintain regular and predictable attendance and work assigned schedules.
• Ability to comply with company policies and applicable laws and regulations.

Nice To Haves

• Associate’s degree or coursework in logistics, business, healthcare operations, or a related field.
• At least 1 year of lead, senior dispatcher, or supervisory experience.

Responsibilities

• Dispatch Wheelchair, Stretcher, and Ambulatory trips.
• Monitor dispatch boards, including Tevvo and Santa Cruz, in real time.
• Assign trips based on vehicle capability, crew certification, location, and driver hours.
• Manage trip progression, maintain accurate documentation, and respond promptly to cancellations, delays, and service disruptions.
• Serve as Supervisor on Duty while dispatching; support and coach dispatchers in real time.
• Monitor floor performance, redistribute workload, and step in during high-volume periods to stabilize operations.
• Act as the escalation point for complex driver or facility issues.
• Monitor driver hours to prevent 12-hour-rule violations and help control unnecessary overtime.
• Manage dispatch coverage during call-offs or low staffing, promptly escalate compliance or safety concerns, and identify operational risks related to service gaps or staffing shortages.
• Monitor on-time performance and late-trip trends, identify risks to service performance, and communicate operational concerns to leadership.
• Complete accurate shift pass-down reports and required documentation.
• Provide performance feedback and operational insights to the Dispatch Manager.
• Perform other duties reasonably assigned by management.

Benefits

• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.
• A supportive work environment where contributions help make a meaningful difference in the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED