Public Safety Communications Supervisor

The Ohio State University•Columbus, OH

1d•Onsite

About The Position

The Public Safety Communications Supervisor provides day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists, and student support staff. The supervisor assigns and delegates work, schedules employees to maintain appropriate staffing levels, and manages subordinate employees’ performance, including evaluations, coaching, mentoring, and corrective action for performance or conduct issues. The supervisor provides technical assistance, resolves work and personnel issues, and identifies training needs related to dispatching and video/alarm monitoring equipment, LEADS, and technologies, policies, directives, and procedures affecting division operations. Under the general supervision of the Senior Dispatch Communications Supervisor, the role helps define objectives, priorities, and deadlines and provides input on unusual situations or problems without clear precedent. The supervisor independently plans and carries out work while following instructions, policies, procedures, and applicable laws and regulations. The position must be able to perform the full range of Public Safety Dispatcher and Alarm Video Monitoring Specialist (AVM) duties as needed. After completing the probationary period, the selected candidate is expected to understand public safety communications center operations; become adept with CAD, enhanced 9-1-1, video surveillance, alarm, and mass notification systems; develop general knowledge of campus geography and nearby roads and buildings; demonstrate interpersonal communication, conflict resolution, and mediation skills; obtain an FAA Part 107 drone license; exercise initiative, discretion, and judgment; and work under stressful or emotional conditions. This is an essential position requiring attendance regardless of an emergency condition, because absence could endanger the safety and well-being of the campus population or physical plant. The position is subject to 24-hour call-in and may involve any shift, weekends, holidays, home football games, and other significant campus events. The target hiring rate is $44.84 per hour. The position is located at Blankenship Hall and is regular, with 40 scheduled hours and varying shifts. Final candidates must successfully complete a background check; a drug screen or physical may be required after an offer.

Requirements

Bachelor’s degree or equivalent experience; a bachelor’s degree is desired.
At least three years of progressively responsible communications dispatching experience in a comparable public safety-dispatching center.
Experience with state laws and regulations regarding Communication Center activities.
At least two years of experience with CAD, E911, LEADS, and other security technology equipment.
Ability to understand techniques, procedures, and methods used in public safety communications center operations.
Ability to use dispatching, video surveillance, alarm, and mass notification systems, and to learn relevant campus geography.
Ability to apply initiative, discretion, and judgment and to work under stressful or emotional conditions.
Successful completion of a background check; a drug screen or physical may be required during the post-offer process.
Ability to obtain an FAA Part 107 drone license upon completion of the probationary period.

Nice To Haves

Four to eight years of relevant experience is preferred.
Twelve months of supervisory experience, or a recent work history of taking on and successfully performing progressively increased responsibilities, is desired.
Strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and the ability to supervise, motivate, mentor, train, and evaluate assigned staff are desired.

Responsibilities

Provide day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists, and student support staff.
Assign and delegate work projects and schedule employees to maintain appropriate staffing levels.
Manage subordinate employees’ performance, including evaluating work, coaching and mentoring, and implementing corrective action for performance or conduct issues.
Provide technical assistance to Communications Center staff.
Resolve work-related and personnel-related issues.
Identify training needs related to dispatching and video/alarm monitoring equipment, LEADS, and relevant technologies, policies, directives, and procedures.
Assist with defining objectives, priorities, and deadlines, and provide input on unusual situations or problems without clear precedent.
Plan and carry out work independently while following applicable instructions, policies, procedures, laws, and regulations.
Perform the full range of Public Safety Dispatcher and Alarm Video Monitoring Specialist functions as needed.
Become adept in the use of CAD, enhanced 9-1-1 equipment, video surveillance, alarm, and mass notification systems.
Develop general knowledge of Ohio State University campus geography and the locations of highways, main streets, and buildings.
Demonstrate effective interpersonal communication, conflict resolution, and mediation techniques.
Obtain an FAA Part 107 drone license.
Work under stressful or emotional conditions and exercise initiative, discretion, and judgment.
Work any assigned shift, weekends and holidays, home football games, and other significant campus events; remain subject to 24-hour call-in.