Public Safety Supervisor

Andy Frain Services•Louisville, KY

About The Position

The Public Safety Supervisor oversees security operations and staff while supporting customer service and safety at the assigned site. The role requires maintaining professional composure in routine and urgent situations, directing staff positively, and adapting to site-specific procedures and changing conditions. Duties may include working with security and safety devices, maintaining schedules, writing logs and reports, communicating with clients and the public, and responding to unusual or stressful circumstances. The position may involve overtime, use of a vehicle, exposure to inclement weather, and protective equipment, depending on assignment. The description is general and duties may be modified or supplemented by Andy Frain Services.

Requirements

Minimum age of 18.
High school diploma or equivalent (GED).
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems, including at least 1 year in a supervisory capacity within the security industry.
State Guard License required.
Must be willing to undergo and successfully complete background and reference checks; company standards also include controlled substance testing and a behavioral selection survey.
Must meet and continue to meet applicable state, county, and municipal security officer licensing requirements and any site-specific skills, certifications, or authorization requirements.
Knowledge of security operations and procedures and supervisory practices and procedures.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to be an effective team member and adapt to changing conditions.
Good organizational skills and strong customer service, results orientation, and interpersonal skills.
Clear and effective oral and written communication skills; ability to write routine correspondence, logs, and reports.
Ability to interact effectively with clients at various social levels and across diverse cultures.
Ability to use a keyboard, perform basic computer tasks, and operate controls.
Ability to see, hear, speak, and write clearly; normal or corrected vision and ability to adjust focus.
Physical ability to sit, stand, and walk for extended periods; climb stairs and inclines and walk on uneven terrain; occasionally reach, stoop, kneel, crouch, or crawl; and lift or move up to 25 pounds, with additional capacity as required by the assigned site.
Ability to maintain composure and perform effectively under stressful conditions, including challenging individuals in or approaching unauthorized areas.
Strong customer service orientation and ability to follow directions, work with others, and support continual improvement.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Provide positive direction to staff and motivate performance.
Track and maintain schedule assignments.
Maintain composure when dealing with authorities, executives, clients, staff, and the public, including in urgent or pressured situations.
Adapt to assigned sites, changes in post procedures, and changes in the external environment or organization.
Write routine correspondence, including logs and reports.
Communicate with employees and clients, observe and report incidents, and direct others.
Handle multiple tasks concurrently.
Perform assigned duties that may involve operating security and safety devices, computer controls, or a vehicle.