Public Safety Communications Specialist

City of Burleson, TX • Burleson, TX

2d • $51 - $76

About The Position

The Public Safety Communications Specialist receives, assesses, prioritizes, and classifies 9-1-1 emergency and non-emergency calls, and dispatches requests to field responders. The position works under the Technical Services Bureau of the Burleson Police Department alongside Police, Fire, and EMS first responders. Applicants must be available to work any schedule because the communications function is staffed 24 hours a day, 365 days a year, and may require work outside normal business hours. The position is open until filled. Hiring incentives are offered: $3,000 for experienced telecommunicators with at least one year of relevant dispatch experience, paid after successful completion of required department field training; and $1,000 for inexperienced applicants, paid after receiving a state license and successfully completing required department field training.

Applicants who pass the CritiCall pre-employment skills testing must submit two packets when asked: a polygraph packet and a personal history statement. Completing the packets in advance is recommended, but applicants are instructed not to submit them until requested.

To qualify for a Basic Telecommunications proficiency certificate, the employee must successfully complete on-the-job training, a 40-hour Basic Telecommunications Certification course and a 24-hour Crisis Communication class within one year of hire, 16-hour TCIC/NCIC certification within six months of hire, and TDD/TTY training. Intermediate and Advanced certifications require additional training hours, years of experience, and mandatory courses.

Requirements

• High school diploma or equivalent.
• Type 35 words per minute.
• No felony convictions.
• Normal hearing and vision correctable to 20/20.
• Be available to work any schedule, including outside normal business hours, to support staffing 24 hours a day, 365 days a year.
• Successfully complete on-the-job training.
• Complete a 40-hour Basic Telecommunications Certification course and a 24-hour Crisis Communication class within one year from hire date.
• Obtain 16-hour TCIC/NCIC certification within six months from hire date.
• Complete TDD/TTY training.
• Hold a valid Texas driver's license with a good driving record.

Nice To Haves

• Prior public safety dispatching experience.
• Bilingual skills are strongly desired.
• Training and experience that provide the required skills and abilities may qualify.

Responsibilities

• Receive, assess, prioritize, and classify 9-1-1 emergency and non-emergency calls.
• Dispatch requests to field responders.

Benefits

• $3,000 hiring incentive for experienced telecommunicators with at least one year of relevant dispatch experience, paid upon successful completion of required department field training.
• $1,000 hiring incentive for inexperienced applicants, paid upon receiving a state license and successful completion of required department field training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED