Emergency Communications Supervisor
About The Position
Oversees Emergency Communications Center operations and provides coordination and technical expertise for Computer Aided Dispatch (CAD) and E 9-1-1 telephonic systems, including mapping for all PSAPs in Seminole County. Provides support and direction to staff, including discipline, education, and evaluations, and operational direction for portions of Fire/EMS dispatch. Salary depends on candidate qualifications, with additional compensation based on licensure. The position supervises assigned personnel, helps ensure effective Center operations through work plans, goals, staffing schedules, and education programs, and coordinates the mapping program for all public safety answering points in Seminole County. It provides technical support for CAD, maintains communications with vendors and technical experts, and participates in countywide communications and 911 management groups. The employee must be available to work flexible hours when required. Other duties may be assigned.
Requirements
- Completion of high school or GED and five years of experience, or a combination of education and experience in technology or a closely related field.
- Knowledge of Windows NT software.
- Knowledge of Microsoft Office.
- Knowledge of Computer Aided Dispatch systems.
- Possess and maintain APCO Communications Supervisor certification.
- Possess and maintain Emergency Medical Dispatcher certification.
- Possess and maintain an Emergency Medical Technician license.
- Possess and maintain a valid Florida driver's license.
- Ability to read and interpret technical documents relating to programs used in the E 9-1-1 System.
- Ability to use database programs, computers, and associated software.
- Ability to communicate effectively orally and in writing.
- Ability to make effective presentations to large and small audiences.
- Ability to use geographic information systems in CAD and mapping operations.
Responsibilities
- Read and interpret GIS mapping associated with CAD information and related files.
- Supervise assigned personnel and serve as a team member in the Emergency Communications Center.
- Develop work plans and short- and long-range goals and objectives for effective Center operations.
- Coordinate mapping for all PSAPs in Seminole County.
- Establish work schedules to ensure appropriate staffing.
- Provide technical support for the CAD system.
- Comply with Department and Division policies and procedures.
- Coordinate education programs for the Emergency Communications Center.
- Maintain effective communications with vendors and technical experts regarding equipment and software operations.
- Participate in the countywide Communications Users Group and attend other meetings as requested.
- Participate in the Seminole County 911 Manager’s Group.
- Read and become familiar with software programs and documentation to support effective operation of the CAD system.
- Perform other duties as assigned or necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
