Emergency Communications Operator I

Bernalillo County•Albuquerque, NM

3d•Onsite

About The Position

Under direct supervision, the Emergency Communications Operator I answers emergency (9-1-1) and non-emergency calls; dispatches law enforcement, fire, rescue, and support service units; and provides emergency medical and fire pre-arrival instructions. The operator provides responding emergency personnel with current information and updates it as needed. The work is highly sensitive and requires communicating precise information accurately and concisely in accordance with public safety communications standards, procedures, laws, and ordinances. The role requires working various days and shifts, including holidays, weekends, and overtime. The position involves handling fast-paced, stressful work in an indoor, temperature-controlled environment with intermittent noise. Duties are performed on an even surface that may be carpeted or tiled, with or without supervision. Essential functions include using sound judgment, maintaining mental alertness, communicating professionally with callers and colleagues, and operating communications equipment and information systems.

Requirements

High school diploma or GED.
One year of related experience, including data entry, computer applications, and/or telephone communications, or six months of experience in emergency communications/radio dispatching.
Ability to type 40 words per minute.
Ability to learn Federal Communications Commission regulations related to proper radio procedure and discipline.
Ability to perform duties under stress.
Ability to communicate precisely and clearly in oral and written English.
Ability to interact effectively and professionally with the public, supervisors, responders, and coworkers.
Ability to learn and use radio/CAD codes and operate communications center equipment.
Ability to learn the County's general geographic area.
Ability to interact effectively and understand communications using a Telephone Device for the Deaf (TDD) phone.
Successful completion of a post-offer employment medical examination and background investigation.
Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed.
Must not have a felony conviction or a DWI conviction within the past three years.
Within one year of hire, successfully complete the Department's ECO Training Program and the New Mexico Department of Public Safety Telecommunicator Academy in Santa Fe.
Within one year of hire, obtain and thereafter maintain New Mexico State Public Safety Telecommunicator, New Mexico State Emergency Medical Dispatch, American Heart Association CPR, and New Mexico State NCIC Full Access Terminal Operator Level certifications, and complete FEMA IS-100, IS-200, and IS-700 courses.
Ability to work shifts, overtime, holidays, and weekends when scheduled.

Nice To Haves

Prior emergency communications operator experience preferred.

Responsibilities

Receive and respond to recorded emergency (9-1-1) and non-emergency calls concisely, promptly, and accurately in accordance with applicable protocols and standards.
Dispatch law enforcement, fire, and Emergency Medical Services units in response to emergency and non-emergency calls for service.
Enter and maintain accurate records of field-unit locations and statuses.
Provide callers with pre-arrival instructions in accordance with Emergency Medical Services and Emergency Fire Dispatch procedures and departmental protocols.
Access information systems, including NCIC, NLETS, NMLETS, WITS, CAD, and New Mexico Department of Motor Vehicle files, in accordance with procedures and protocols.
Provide units with database information in a timely, accurate, and concise manner.
Provide the public with requested general information in a timely, accurate, and concise manner.
Collaborate effectively with other team members when assigned.
Complete assigned FEMA training and required department, state, and certification training within the specified time frames.
Follow County safety guidelines and attendance policies, including reporting on time and maintaining scheduled attendance.