Emergency Communications Center Supervisor

The City of Fort Worth • Chicago, IL

1d • $33 - $46

About The Position

The City of Fort Worth’s Emergency Management & Communications Department is seeking an experienced, service-driven leader to supervise its Emergency Communications Center (ECC). The supervisor provides leadership, direction, and operational oversight for the team coordinating critical communications for police, fire, EMS, and other public safety partners. The position is responsible for keeping the team prepared, managing resources effectively, and ensuring timely, accurate, and professional service. The role also supports employee development and well-being, continuous improvement, and a culture of professionalism, teamwork, and accountability.

This position supports a 24/7 public safety operation. Workdays and hours are assigned according to department needs and may include irregular hours, overnights, weekends, holidays, and mandatory overtime. The employee must be available to activate for 24/7 emergency response as needed. The work involves prolonged sitting, repetitive keyboard use, viewing multiple monitors, operating public safety technology, sustained multitasking and decision-making under significant time pressure, and exposure to traumatic and emotionally intense situations.

The stated pay range is $33.21–$45.67 per hour, depending on public safety communications experience and qualifications. Competitive lateral compensation opportunities are available for experienced Emergency Communications leaders. Benefits listed include 11 paid holidays, medical, dental and vision coverage, paid time off, a pension plan, and professional development opportunities.

Requirements

• High school diploma or GED.
• Five years of responsible public safety emergency response and dispatch experience, including one year of team lead or supervisory experience.
• Current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification, or an out-of-state equivalent, at the time of job offer.
• Certified Communications Training Officer (CTO) at the time of job.
• Possess or have the ability to obtain a TCOLE Instructor Certification within one year from the time of job offer.
• Pass a drug screening.
• Pass an examination by a psychologist licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board.
• Meet TCOLE and CJIS requirements, pass a CJIS fingerprint-based background check, and maintain CJIS eligibility.
• Must not have used marijuana within the last 12 months or illegally used any controlled substances within the last five years.
• Must be available for regular and irregular shift rotations, including weekends and holidays, and extended hours during emergencies, disasters, or situations affected by workload or staffing.
• Maintain composure, empathy, accuracy, and professionalism when exposed to traumatic, distressing, and emotionally intense situations.

Nice To Haves

• Recent employment and current work within an Emergency Communications Center (ECC).
• Two years of ECC supervisory experience.
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License.

Responsibilities

• Supervise and coordinate Public Safety Communicator activities to support efficient ECC operations and timely, professional public safety services.
• Oversee daily operations by monitoring emergency calls, radio traffic, critical incidents, staffing, and operational performance; prioritize activities and allocate resources to maintain service continuity.
• Direct emergency communications operations during critical incidents, major events, emergencies, and disasters, including emergency staffing, callbacks, notifications, and interagency communications.
• Manage staffing and administrative functions, including employee schedules, assignments, overtime, payroll approval, operational documentation, and supervisory records.
• Provide leadership, coaching, and employee development while fostering a professional, respectful, supportive, and accountable workplace that prioritizes employee well-being and operational excellence.
• Monitor and evaluate operational performance, identify trends and service deficiencies, and implement improvements to efficiency, service quality, and public safety outcomes.
• Ensure compliance with applicable laws, TCOLE requirements, TLETS, TCIC, NCIC, CJIS policies, department procedures, and professional standards.
• Maintain operational and technological readiness by monitoring E911/NG911, CAD, radio, and criminal justice information systems, and coordinating technical support, maintenance, and issue resolution.
• Support department priorities and continuous improvement initiatives, including policy implementation, technology modernization, and interagency collaboration.
• Perform Public Safety Communicator duties directly when operationally necessary.

Benefits

• 11 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Pension plan
• Professional development opportunities
• Competitive lateral compensation opportunities for experienced Emergency Communications leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED