Communications Manager - Northwest Regional Emergency Communications Center

City of Dublin•Dublin, OH

1d•Onsite

About The Position

The City of Dublin is hiring a Communications Manager to provide leadership and oversight for the Northwest Regional Emergency Communications Center (NRECC), the primary public safety dispatch center for Dublin, Hilliard, Upper Arlington, Worthington, Washington Township, and Norwich Township. Located in the Dublin Justice Center, NRECC serves as a primary 9-1-1 answering point for northwest Franklin County. This is one of three Communications Manager positions leading NRECC operations.

Requirements

High school diploma or GED equivalent.
Five years of experience in emergency communications, including at least two years in a progressively responsible role such as supervisor, training officer, or another leadership position.
Considerable knowledge of Part 90 Federal Communications Commission rules and regulations.
Considerable knowledge of LEADS and NCIC rules and regulations regarding the release of criminal history information.
Considerable knowledge of 911 system operations, practices, procedures, and standards, and computer-aided dispatch systems.
Strong written and verbal communication skills.
Ability to establish and maintain effective working relationships within NRECC, the City of Dublin, and partner agencies.
Ability to foster teamwork, accountability, and professionalism.
Ability to acquire and maintain LEADS and NCIC certification.
Ability to acquire and maintain APCO Communications Training Officer and Emergency Medical Dispatcher certifications.
Possession of a valid driver's license.
Ability to complete a polygraph exam, psychological evaluation, full background investigation, and record checks as conditions of an offer.
Must establish and maintain a primary residence in a county within the Police Department's jurisdiction or a contiguous county. Listed counties are Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox.
Must meet regular attendance requirements, comply with supervisory training directives, and follow applicable safety laws, regulations, and City safety policies.
Must demonstrate the City and Police Department core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Commitment, Professionalism, and Dedication to Service.
Ability to operate public safety radio communications equipment, computers, and standard office equipment.
Ability to move throughout an office, remain at a workstation for extended periods, communicate effectively in person and through email and telephone, and lift and move objects weighing approximately 10–15 pounds.

Nice To Haves

Bachelor’s degree in Criminal Justice, Business Administration, Public Administration, or another relevant field.
APCO Registered Public Safety Leader (RPL), Certified Public Safety Executive (CPE), NENA Emergency Number Professional (ENP), and/or Communications Manager Certification Program (CMCP) certification.

Responsibilities

Lead and oversee Communications Center operations and personnel, including assigning work, setting priorities, approving leave, addressing performance concerns, and administering discipline in accordance with City policies.
Meet with Communications Supervisors about operational priorities, policy implementation, staffing, and personnel matters.
Promote a professional culture of teamwork, accountability, employee engagement, and operational efficiency.
Coach and mentor Communications Supervisors and Communications Technicians and support their professional development.
Oversee employee performance, including quality assurance reviews of emergency medical dispatch and other calls, performance evaluations, corrective action plans, remedial training, and progressive discipline.
Coordinate staffing and scheduling, including shift and vacation bids and leave requests.
Oversee technician ancillary assignments, including equipment testing and maintenance, records retention, and warrant team responsibilities.
Oversee rotating assignments and special projects, including special event planning and staffing, 911 community education, LEADS validations and compliance, training, recruitment and hiring, continuing education, and employee development.
Coordinate, develop, and deliver training and professional development, and ensure employees maintain required certifications and continuing education credits.
Maintain employee training and certification records, including EMD, CPR, and AED certifications and recertifications, and provide required documentation to the Accreditation Manager.
Manage procurement, distribution, and inventory of communications equipment, supplies, and uniforms.
Identify operational needs and recommend improvements and purchases related to computer systems, radio communications, and other equipment.
Maintain effective working relationships with NRECC partner agencies and other local, city, state, and federal public safety answering points.
Support emergency preparedness, continuity of operations, and contingency planning, including procedures for staffing shortages, equipment failures, technology disruptions, and other emergencies.
Assist the NRECC Director with reviewing, developing, revising, and implementing policies and procedures, incorporating operational feedback as appropriate.
Prepare and maintain reports, records, and supporting documentation for accreditation, partner agencies, and operational or administrative requests.
Ensure NRECC audio recordings and electronic records are managed and retained according to retention schedules and applicable requirements.
Perform other related duties as assigned.